He spoke really clearly
He spoke really clearly, we understand each other well.
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3.8
Great
491 reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Lucinda was very polite and easy to…
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time in the future
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Very friendly and proficient service.
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
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Friendly Ben
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben is definitely an asset for your company. Go Ben.
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Company details
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Website
www.mycruises.com.au
All reviews
491 total • Write a review
Showing 261 - 270 of 487 reviews
CM
Cruising with MyCruises…
As a couple who have cruised with MyCruises many times, I am always appreciative of the wonderful service, excellent communication and attention to detail in attending to our needs.
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RW
I had a conversation with Nardja…
I had a conversation with Nardja Dinnadge on 11/04/2025, i wanted some information about our upcoming trip. She was very pleasant and supplied the the information i needed. Not only that Nardja gave me some extra things that will assist us while we are on our trip. Thank you very much Nardja, fantastic for your assistance. Richard White.
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NJ
Tanya was amazing
Tanya was amazing. Very patient and professional. Made all the difference when we needed information 3 weeks out from our cruise. Awesome service
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MB
Laetisha from My Cruises was helpful
Laetisha from My Cruises was helpful, informative, professional and extremely exceptional with her service today as we booked our holiday. Looking forward to the Darwin experience and the luxury Silverseas cruise!
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MM
Worst holiday experience of our lives
We paid $25k for a package tour of japan and Korea aboard the Norwegian Spirit. At the time of paying our deposit we were not told that we would have to fly to Tokyo via Singapore and that direct flights would be extra. We were given little information about Tokyo accommodation and ended up in a 14square metre room on our first night . For a further $A100 we paid the hotel to upgrade our room the following evening to 30 square metres. Our suite on the ship was great but thats where the good ended. Having been told by my cruises that all service and gratuity charges were included in the package we discovered in fact that if we wanted any meals or drinks that were not included in the standard package we would have to pay 20% in service fees and gratuities. The standard of food and drink in the standard package at complimentary bars and restaurants was frankly terrible.A $25 bottle of Chandon was available for $US 49 plus 20%--that is $A100 or about 5 times the cost to the vessel.. We travelled with a group of 8 people. All of us have returned to Australia very sick with unknown bacterial infections. The cost of medical care on the ship was prohibitively expensive.these people have not learnt much from the debacle they made of management of Covid-19. The cost of shore excursions was also ridiculously expensive with typical charges of $200 US per head for bus tours to 2 or 3 sites which could be arranged by taxi if you chose to for about $A30 per head for my wife and I. One port stop was cancelled with inadequate explanation, and the justification the Captain gave me for that additional day at sea rather than the scheduled port call was different to the explanation given to the ship when the decision was announced. This was the worst holiday experience of our lives and I would advise people to avoid both My Cruises and Norwegian Cruise lines. Our booking reference was MYC-64144
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JH
A happy outcome
I was confused about updating some details on our documentation for an upcoming cruise and spoke to Temira Karcher who was extremely helpful and put me at ease with her suggestion on what I could do to update the details. All has been completed and confirmed and I am extremely happy.
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