Just had the best experience ever
Just had the best experience ever, staff are all out to help and advise you and even demonstrate what I wanted to buy love it 😀 love my new direct 121mx and mixer
5.0
Excellent
100 reviews
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Review summary
Music Matter is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery.
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Based on reviews, created with AISee what reviewers are saying
Great quality and fast delivery
Great quality and fast delivery. Very satisfied with my purchase!
Competitive prices and fast delivery
Competitive prices and fast delivery
You just can't buy this kind of service…
You just can't buy this kind of service and advice. We were welcomed in, given all the time we needed, and bought the right kit for my son. The advice, knowledge and experience of these people is off the charts. The drum kits are set up and ready to play. We tried the different ranges and with no pressure were able to select exactly what we wanted. The team really did listen to what we wanted and helped guide us on our journey. I always say support the people who can make the purchase, proffesional, personal and exactly suited to your needs. We all need to support our local shops and gain the benefit of other people's knowledge and experience. Thank you music matters, we will be back.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.musicmatter.co.uk
All reviews
100 total • Write a review
Showing 71 - 80 of 96 reviews
Ns
Everything good
My first time using. Good price and delivered promptly and well packaged. They also answered a query promptly. I would use them again.
Date of experience: May 8, 2025
L
Lenny
US
Everything was amazing.
Music Matter had the best price for what I wanted so i bit the bullet. I ordered my items at 2pm and the next day everything was here at 11am. All packed very well and clearly all official brand new merchandise. Very happy with my purchase; I hope to shop here again!
Date of experience: May 8, 2025
MG
Excellent company for all music tech
Great service, large product range, competitive pricing and fast delivery. I have used Music Matter for studio products a few times now with no problems whatsoever. I highly recommend them.
Date of experience: May 8, 2025
L
Lea
US
Great products and quick delivery
Great products and quick delivery, was kept updated after ordering via email and the account area made it easy to track my order. Can't comment on customer helpline/service as my order went smoothly and I had no need to contact them. Great experience.
Date of experience: May 8, 2025
Dw
I bought a pair of T7 monitors and a…
I bought a pair of T7 monitors and a S10 sub. Sounds awesome. only at low power as these are brand new bought them for my brother in-law 👍👍
Date of experience: May 8, 2025
PW
A great deal on a great item and fast
A great deal on a great item and fast, hassle free delivery.
Date of experience: May 8, 2025
jh
Very helpful customer service who…
Very helpful customer service who combined multiple orders for me to reduce shipping costs. New toys arrived the next day in perfect condition.
Date of experience: May 8, 2025
EH
Instantly resolved an issue
I am a first time customer with Music Matters. I purchased a pair of headphones as a gift - which I thought were a great price, and there was lots of easy to follow info on the website about the product. Delivery was very quick, which was great, however, the headphones unfortunately arrived with the box completely dented, ripped, and partially crushed. I contacted customer service via their website, and within a couple of hours they called me, arranged an immediate replacement and provided me with a label to return the damaged parcel so that it didn't put me out of pocket. The replacements arrived within 24 hours and they contacted me to make sure that they had arrived safely (and in-tact). In all honesty I think the issue with the original delivery was with DPD, not with Music Matters, and the replacement headphones came with extra protection in the packaging, which was a thoughtful addition to the fantastic customer service they provided. A big shout out to Jason and Richard for your collaboration on getting this sorted so quickly.
Date of experience: May 2, 2025
DW
First time ordering from Music Matter
First time ordering from Music Matter. The whole process was organised, informative and very professional at every step. I was kept fully informed of the status of my order right down to the delivery window on the day. Product arrived well packaged and box inside was in perfect condition. Very very pleased with the service overall. Will be purchasing again from here!
Date of experience: April 25, 2025
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