Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Good Quality product. Excellent communication and Directions for Installation. Very happy and would buy again from this Company.
Date of experience: April 1, 2023
The water quality from Monarch water treatment is excellent and the Monarch system is largely maintenance free (just need to change the cartridge once a year)
Date of experience: April 1, 2023
The softener was installed by a plumber with no fuss. It’s neat and compact and looks well constructed and stylish. It took about a week to notice the difference when showing. The water is softer and will certainly help to keep all the appliances much cleaner. No maintenance to do it does it itself. Only check every 2 weeks to top up with salt. Thoroughly recommend the Monarch softener.
Date of experience: April 1, 2023
My old water softener broke down and the cost to repair or replace with a new product from the same supplier was very high. My brother in law uses a Monarch softener and recommended one. I purchased one locally, it was easy to install and set up and the Monarch customer support team were excellent when I had a question.
Date of experience: March 31, 2023
Was advised by the plumber we often use to purchase a monarch water softener as he has fitted loads. Does what is says. Nice digital display with visible clock. When it does backwash very quiet. Comes with by pass valve which cuts down on labour time. When we move again would definitely go for a monarch.
Date of experience: March 31, 2023
I had a self made problem which they sorted out very quickly and at no cost.
Date of experience: March 31, 2023
Following the problems I had earlier. The company has now taken on board the issues and have replaced the faulty water softener. The new one appears to be working properly. We got there in the end.
Date of experience: March 3, 2023
US
I have found the Monarch Midi HE softener to be well designed, easy to install, very simple to set up and maintain. In my experience it ranks as one of the top softeners available. I installed one in our previous house 8 years ago to replace another make that failed and it functioned flawlessly all that time. Since moving recently, I installed another in the new home a month ago and it's already starting to remove existing limescale.
Date of experience: March 2, 2023
