Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Purchased a midi softener to replace an old softener unit that stopped working efficiently. Straight forward installation and water quickly became softened. But after a week had an overflow problem. Monarch’s response was quick and efficient. A Monarch technician visited and reviewed my installation (all fine) and replaced a motor, all working again in about 30 mins
Date of experience: August 18, 2023
US
Our old water softener finally gave up the ghost. Our son, a plumber, researched various models and found the Monarch one we eventually went with. It was a fair price, delivered quickly, has worked well and given us no trouble since installation. Very pleased with purchase and would thoroughly recommend both company and model.
Date of experience: August 18, 2023
A great water softer. Economical on salt and generally a great investment & product.
Date of experience: August 18, 2023
The engineer arrived on time to service the water softner. He was very polite and set about checking the machine and replacing some worn parts and connectors. He tested the softness of the water coming out of the taps and adjusted the settings. The water softner is working well and is no longer noisy.
Date of experience: August 18, 2023
The water softener is great the only thing is the cost of salt has seriously gone up. The way to purchase it cost effectively is to bulk buy. Thank God we found a supplier in Blandford that would deliver free and we have Monarch salt now a years supply at £13.00 a bag 25 kilograms worth - we hope the cost will come down by by the next time we purchase!
Date of experience: August 18, 2023
A fantastic product- my wife is from Scotland as is used to soft water, so we had one installed in our home. It’s made a big difference to our water, made cleaning much easier, and the wife is happy, so no complaints here!
Date of experience: August 11, 2023
I have just had my water softener serviced and Dave W the engineer what an exceptional individual who went above and beyond, cupboard cleaned no mess thank you Dave W
Date of experience: July 14, 2023
I had a monarch softener installed in 2016, but had completely forgotten to register. When it went faulty, they backdated the warranty and arranged repair almost immediately- parts all covered. Really good, excellent service.
Date of experience: May 23, 2023
Really happy with my softener, has made a massive difference already.
Date of experience: April 2, 2023
