Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
I was very impressed by the water softener service that Monarch Water provided recently. From my initial telephone enquiry to the actual service by Richard Lawrence, their professionalism, courtesy and communications were excellent throughout - great customer service and I will definitely use them next time!
Date of experience: October 24, 2024
I signed up for a salt subscription, which means I get the salt that I know is high quality and specially sourced to work with my water softener. It's now delivered on a regular basis so I don't need to trek out and lug bags home from the garage or garden centre! It saves getting my car all mucky too.
Date of experience: September 23, 2024
My experience has been very positive with both the aftersales and spare parts (sales) team when I messed up the instal. I highly recommend them
Date of experience: September 23, 2024
The Engineer arrived on time to correct a fault with my recently installed Monarch water softener. The work was carried out very efficiently and the engineer (Dave) also spent time advising me on how to get the best from the system. He also took the trouble two weeks later to telephone and text me to check that everything was working properly. Excellent and friendly service
Date of experience: July 30, 2024
Monarch Water Softner HE has been gurgling in the night and adding air into system for some time. At some point even attempting to bounce in cabinet. Not sure why it does that? Not very comforting noise while trying to sleep. Engineer visit is now booked and hopefully stops the noise and air in system.
Date of experience: June 5, 2024
US
The quality of these unit are rubbish. The reason they leak is the compression joints are plastic threading. The washer on my unit spilt and therefore I removed the washer and put a new one. But I cannot line up the compression fitting. Each time I line it up it just goes on crossed threaded because it is a very poor quality plastic fitting on the UNIT.
Date of experience: April 25, 2024
Fantastic level of after sales service! for once i have dealt with a company that answers the helpline and i not stuck in a que for 2 hrs lol just a human at the other end that actually listened and dealt with the service call on the spot, at to top it off the service tech arrived when they said he would with no fuss, part in hand and fixed my problem on the spot. service as it should be! well done 5 stars, 6 if i could...
Date of experience: April 16, 2024
David W is a great Monarch water softener engineer who came out to fix my softener. He was earlier than I expected which wasn’t a problem. Also he was friendly, polite, helpful, really good at his job & left everything clean & tidy after he fixed the problem. I would certainly recommend him. He’s an asset to Monarch.
Date of experience: December 2, 2023
US
I reported a problem via email on Sunday, they called me Tuesday morning and the engineer came and fixed it first thing Wednesday morning. No charge all covered under the product guarantee. I wish every company could be as helpful and responsive as Monarch. 10 out of 10.
Date of experience: November 9, 2023
US
I purchased the machine in 2020. However, the whole system was faulty in September 2022. After nearly 3 months and 2 visits from the engineer, he said that it was fixed. Last week, I noticed the outside pipe nearest to the machine is leaking! I left an email to company and waiting for an answer. Another frustration and inconvenience!
Date of experience: September 30, 2023
