Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
No description available yet.
Website
www.monarchwater.co.uk412 total • Write a review
Richard did a great job! He checked our water softner, fixed and issue and replaced a part. This saved us money because we didn't need a brand new water softener. :-)
Date of experience: December 11, 2024
Richard was great, fixed issue and gave great advice going forward.
Date of experience: December 5, 2024
The Monarch engineer, Richard Lawrence, was very helpful and knowledgeable. He was able to quickly identify and resolve our issue and also made some helpful maintenance suggestions. I would highly recommend his services. Thank you!
Date of experience: December 5, 2024
It was easy to make an appointment for a service and i was able to speak to someone which was helpful. Richard, the engineer was friendly and efficient. He explained everything clearly and I trusted him.
Date of experience: December 4, 2024
Richard was efficient and thorough. Not only that he explained what he was doing and why. An excellent engineer and would recommend him every time.
Date of experience: December 4, 2024
Richard from Monarch fixed my water softener quickly & efficiently. He was polite & very helpful, he left the kitchen very clean and carried in the extremely heavy salt from the garden house. Very good service, thank you
Date of experience: December 4, 2024
Richard arrived within the allotted time frame, was polite and generous with his explanations as to the work he was carrying out. Replaced some parts under warranty and has our water softener running smoothly again. Highly recommended.
Date of experience: December 3, 2024
Richard was knowledgable and happy to explain the workings of the softener. We were his last job of day but didn’t rush. Took time to check everything was as it should be. Very pleasant visit and learnt a lot too.
Date of experience: November 28, 2024
Had Richard come over for a service call. Replaced a faulty part under warranty and turned down the hardener setting as it was too high. Thanks again
Date of experience: November 28, 2024
