Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Excellent work from Richard (Lawrence) sorted the problem for us and will use them fir regular servicing here on in.
Date of experience: January 3, 2025
Having booked and paid in advance for a service visit for my Monarch water softener the service engineer Richard arrived within the allotted time and completed the job within 30mins. He was courteous and professional throughout and also took the time to answer my various questions about the system. Very pleased.
Date of experience: January 3, 2025
The office administration and the on-site engineer both provided excellent service - our unit was serviced as requested - on time, professional, polite, efficient.
Date of experience: December 20, 2024
Great service from Richard the engineer 👍
Date of experience: December 20, 2024
US
Have had a great experience in all aspects with Monarch. I bought a 2nd hand water softener that was faulty. They were easy to get hold of on the phone and gave great advice. Not just with the faults but with installation. Then an engineer came today to fix the fault and service the machine who did a great job. So hopefully we'll be able to enjoy soft water from now on. Would highly recommend buying from Monarch.
Date of experience: December 16, 2024
Richard Lawrance was brilliant! Spend all the time to explain how the softener works. Service was done promptly, and the water was checked to confirm that the softener is performing correctly. Great work Thank you
Date of experience: December 15, 2024
Great communication from Richard, arrived on time, identified and fixed the fault within half an hour. Didn’t leave a mess and was very efficient overall.
Date of experience: December 15, 2024
