Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Richard Lawrence from Monarch attended my property today tk fix my water softener He texted me the night before to advise as to arrival times which were exactly correct He was polite professional and courteous and fixed my machine within an hour It’s very rare and refreshing to have such good old school service
Date of experience: January 22, 2025
Fantastic service , very happy with the engineer very professional and explained everything .
Date of experience: January 20, 2025
Richard came out to repair our softener. Very friendly and professional. Very thorough in his approach to fault finding and fixing the softener. Highly recommend.
Date of experience: January 20, 2025
Richard came out to my water softner that was having a lot of issues and got it working perfectly. Great job.
Date of experience: January 19, 2025
Great service From Richard highly recommend his services
Date of experience: January 16, 2025
Richard was excellent. Kept me informed of progressed. Identified the issue and made a recommendation. Also had the part with him to fix on site at the time. Ian
Date of experience: January 16, 2025
Good communication from the company and Richard. Service carried out efficiently with some replacement parts renewed under guarantee< Very satisfied.
Date of experience: January 13, 2025
Very efficient and effective job done by Monarch's engineer, Richard Lawrence. He arrived on time, explained exactly what he would do to service the unit plus what and why a (relatively cheap) replacement part was needed. Very personable. Tidied up well. Couldn't ask for a better service.
Date of experience: January 10, 2025
