Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
No description available yet.
Website
www.monarchwater.co.uk412 total • Write a review
Booked a visit to investigate an intermittent fault on a 3 year old softener. Dave W the engineer was great, told me when he would arrive and did a comprehensive check. Very user friendly experience all round
Date of experience: July 11, 2025
Purchased a scale out advance 12 months ago to replace a faulty water softener From about three weeks in we had scale everywhere Taps showers and screens These filters are pointless Do not buy one In reply to monarch I have changed the filter inside and still am getting scale these filters simply do not work your claims are completely false The merchant where I purchased it will no longer sell them Update number 2 Had a phone call from monarch today Asking why my negative review Well.. your product scaleout advance which is sold with bold claims of Cleaning will be far easier with no hard limescale to scrub and all of your pipes, taps, showers and appliances will be protected. (Taken from monarchs website ) Simply doesn’t reduce the scale at all The reply? It’s wont it isn’t designed to The man then tried to sell me a water softener I’m not sure if this man’s position in the company but he didn’t seem very knowledgeable I shall be pursuing a refund with monarch
Date of experience: July 11, 2025
I’ve been meaning to leave a review for Dave’s great service since March as I couldn’t get on the link for some reason. Anyway, I haven’t forgotten and I think that says it all. Thanks for your brilliant service Dave 👍
Date of experience: July 10, 2025
US
Contacting Monarch and arranging for an engineer to come out was quick and easy on the phone. Richard texted the afternoon before the appointment to give an approximate time he would arrive which was most helpful. He arrived on time and quickly found the problem and explained what the choices and costs were and I decided that owing to the age of my machine a full replacement was most cost effective. He carefully and efficiently replaced the Water Softener, set it up and tested it explaining what he was doing and how best to maintain it. He also made sure the installation was registered with Monarch and took away the old machine for recycling. Thanks to Richard’s professionalism the whole process was much less stressful than I had feared.
Date of experience: July 10, 2025
Richard was very polite and helpful. He explained clearly what he was going to do and when done he was done. He left everything clean and clean.
Date of experience: July 9, 2025
US
Dave came to sort out the issue with the water softener. He was held up at the previous job but kept me informed. He is very knowledgeable and very efficient and was quickly able to detect the problem and managed to sort it out.
Date of experience: July 8, 2025
Dave came to fix the water softener for us yesterday morning, he arrived within the agreed time slot, very cheerful, worked very hard to find the reason of the problem and fixed the issue by changing the parts in a very speedy manner. Overall, very happy with the service.
Date of experience: July 8, 2025
Had my water softener serviced by Richard from Monarch Water and the service was excellent. Really helpful advice and thorough service
Date of experience: July 4, 2025
