Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Why aren’t more companies like this. Richard the service engineer was great. He fixed my softener and gave me options of what was possible. My softener is 18 years old. And has proved very reliable. Thanks
Date of experience: March 13, 2025
Had a cancellation and so got to come a week early, was quick and gave great feedback about the machine, solved the problem. An easy experience!
Date of experience: March 12, 2025
Richard was brilliant. Really knew his stuff as a plumber. Went above and beyond his duty.
Date of experience: March 12, 2025
Richard was great. We were booked in for a later date and he got in touch with us after a cancellation and was able to fit us in quickly. He was really polite and explained what our issue was. He fixed it promptly and all is working well!
Date of experience: March 11, 2025
Richard excellent at his work, efficient, tidy and with some good advice. Couldn't really say the same for the customer service tho', after having taken the payment I then had to wait nearly two months for Richard, (who was excellent ) to arrive and repair the unit.
Date of experience: March 10, 2025
Service engineer was very good. He called with an anticipated time of arrival. Arrived as per schedule and was efficient and tidy completing the job. Great communication and explanation of the problem. Great service.
Date of experience: March 10, 2025
Simply that our engineer arrived on schedule and was very efficient in his work.Any advice we requred he responded professionally.
Date of experience: March 9, 2025
The engineer arrived on time and was very pleasant. He answered any questions I had with great knowledge. Did the job and left no mess.
Date of experience: March 8, 2025
Water softener was clearly not working properly as it wasn't using salt. Telephoned Monarch Water to arrange an engineer visit. Ian duly arrived as expected and sorted out the issue in a professional manner. Would certainly recommend.
Date of experience: March 8, 2025
I was told to expect the engineer between 8-9 am and Richard arrived bang on 8. He was polite and tidy and carried out the service on our water softener quickly and efficiently.
Date of experience: March 8, 2025
