Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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Richard was pleasant, polite and efficient. He explained exactly what he had done, and didn’t complain that our water softener was in a difficult cupboard to get to.
Date of experience: March 21, 2025
Ian came and to repair and old and tired water softener . He then after further discussion replaced it.He was quick efficient and left no mess. A really satisfied customer
Date of experience: March 21, 2025
Arrived within the agreed time slot, clearly explained the issue and options and costs and replaced our softener. He also identified an underlying issue with our mega flow system which we are dealing with.
Date of experience: March 20, 2025
Richard installed a new softener for me. His professionalism and attention to detail was exceptional and one other companies ought to be inspired by. He was knowledgable, attentive, and entirely present in a way that seems to be absent these days in others. Thank goodness for tradesmen like this chap and companies like Monarch. Debbie was an absolute gem on the other end of the phone and Trevor also! Thank you Monarch. You clearly have a very ethical ethos and set of values
Date of experience: March 19, 2025
Dave W from Monarch water came to service the water softener. I found him very knowledgeable, friendly and helpful. Dave came on time he confirmed a day earlier. He serviced the water softener thoroughly. Softener looks brand new. I strongly recommend Dave for reliable and knowledgeable service.
Date of experience: March 19, 2025
Very satisfied with repair and service given by Richard Lawrence the engineer. Found the fault quickly and resolved the problem. Good attitude and expert knowledge.
Date of experience: March 18, 2025
Great service from Richard today. He came on time and explained everything to me. Got my softener working!
Date of experience: March 17, 2025
Richard Lawrence an engineer from Monarch came to check my water softener. I was impressed with everything about him. He took his shoes off at the dock without even being asked to. A first in my experience. Very respectful. He proceeded to give the water softener a thorough examination. He had to adjust several things ( it was not installed by a specialist) . He explained everything as he did this. Surely one of the best workman I have ever encountered. Polite, patient and informative. It’s now working like a dream. Thank you Richard
Date of experience: March 15, 2025
Ian came and serviced/repaired our Monarch softener. He was very efficient and knowledgeable and most importantly replaced a valve which was faulty. Excellent service!
Date of experience: March 14, 2025
