Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Analysed a persistent problem in the first minutes , cannibalised a new unit to fix the problem as it was very unusual. Magic!
Date of experience: April 15, 2025
Dave attended on time and did an amazing job. He knows the product literally inside out. He was highly capable and professional throughout the repair. Good to see a tradesman that takes pride in his workmanship.
Date of experience: April 14, 2025
Excellent customer service from Monarch for quickly booking my engineer visit with suitable date and time. Special thanks to Richard Lawrence for being punctual, professional and quickly fixing the issue without extra visit or additional parts. These guys are professional and can be trusted. Highly recommended! Yes, I would buy their products again and use their services in future!
Date of experience: April 14, 2025
Richard Lawrance - Monarch Water Ltd serviced our water softener today. He was very courteous and explained what he was proposing to do. He left the kitchen clean tidy. I would thoroughly recommend Richard to service your water softener- well done
Date of experience: April 14, 2025
He was very professional and very helpful and advised us you will require a service after 2 years also he had the parts with him so he repaired my water softener without any delay.Thank you for a good service.
Date of experience: April 13, 2025
Excellent service from Dave W Dave W, today (4.4.25) (sorry for the delay), came out to see where my water softener was STILL leaking from, as unfortunately Paul previously did not do. Dave W went above & beyond to find where the leak was & fix it. He also serviced the softener unit. He was extremely knowledgeable, competent, helpful & respectful. Brilliant. Thanx-a-bunch
Date of experience: April 11, 2025
