Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
No description available yet.
Website
www.monarchwater.co.uk412 total • Write a review
Recently had a visit from Dave W at Monarch, due to a fault with a softener. Dave was as extremely efficient and informative with his diagnosis. Gave me some good advice for upkeep and getting most from our softener. Great service!
Date of experience: May 2, 2025
Dave came out to service our water softener today. He explained everything about the system and was very helpful and polite. Great service
Date of experience: May 1, 2025
Had my Monarch Water Softener serviced today by Dave W. His expertise and product knowledge was 2nd to none. He found several minor faults with the machine and managed to fix them all. Dave also gave me lots of tips on how to best run the water softener appliance. He also knew a new local place where to buy sold from. All in all, a five star experience. I would highly recommend this service to anyone with a monarch water softener
Date of experience: May 1, 2025
US
Today was the first visit we’d had in the 5 years since having a Monarch softener. If I have to have another visit at any point (and I hope I don’t) Dave was exceptionally courteous, knowledgeable and helpful. I would have no qualms about recommending Monarch based on the service I received today, especially having just moved house 5 weeks ago. Thank you Dave and Monarch!!
Date of experience: May 1, 2025
US
Dave W came to repair our water softener. Unfortunately, the resin was blown so he offered the option of replacing either the resin or the whole softener. As the old softener was more than 10 years old, we opted for a new unit. He actioned the replacement quickly and efficiently. Whilst here he noticed a small leak on our water filter which he quickly repaired.
Date of experience: May 1, 2025
Excellent service from Dave today. Very chatty. Please with the work done.
Date of experience: April 28, 2025
