Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Dave was extremely thorough and meticulous. He carried a full service of our water treatment installation and made sure that every joint was watertight and tested.
Date of experience: May 8, 2025
Dave arrived when he said he would. Explained what was needed and how the unit was performing. He tweaked things to optimise recycle schedules and left me with some good tips.
Date of experience: May 7, 2025
US
Good customer service, promptly booked in our repair and parts were covered by warranty. This is the first time we have needed a repair in around 6years. Richard Lawrence carried out the repair quickly and professionally. I was very happy with the service and he fixed and replaced additional part that was leaking too.
Date of experience: May 7, 2025
Richard Lawrence has completed a repair of my water softener. He was very helpful, careful, friendly and competent. He also kept me informed of the time of his arrival.
Date of experience: May 7, 2025
The operative Richard Lawrence sent a txt message to give an eta, he arrived at the time txt to me, first impression was cheerful and assured and very helpfull, he explained how everything worked, and explained the benefits of having an annual service which I will have done, now the unit is operational we can enjoy softer water,
Date of experience: May 7, 2025
Great company. Easy to book an engineer. Richard arrived on the day and fixed the problem. He was polite and just got on with the work.
Date of experience: May 7, 2025
I had my Monarch Water Softener serviced today by Richard Lawrence. Richard was very knowledgeable, thorough, friendly and completed the job professionally. He was very courteous and explained what he was proposing to do and left the kitchen clean tidy. I would thoroughly recommend Richard to service your water softener
Date of experience: May 4, 2025
Dave M from Monarch was friendly and very knowledgeable, found out the issue with our water softener, explained everything and carried out the works to a satisfactory level! Thank you.
Date of experience: May 2, 2025
