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Monabanq is an online banking service that operates under the Crédit Mutuel CIC group, providing a range of financial products designed to meet the needs of individual consumers and small businesses. The company offers current accounts without income conditions, as well as various types of Visa cards, including Classic, Premier, and Platinum options. Monabanq emphasizes customer service and accessibility, aiming to provide a banking experience that prioritizes user needs over traditional financial metrics. The company caters to a diverse clientele, including young adults starting their financial journeys, joint account holders, and auto-entrepreneurs managing their micro-enterprises. In addition to current accounts, Monabanq provides savings and investment solutions, flexible credit options, and tailored insurance products, ensuring comprehensive financial support for its users. By combining digital banking convenience with personalized service, Monabanq aims to enhance financial management for everyday consumers.
Monabanq receives high praise from many customers for its rapid and efficient service, with numerous reviewers highlighting the accessibility and attentiveness of the staff. People appreciate the clarity and ease of using the bank's services, often noting the professionalism and friendliness of the advisors.
However, some consumers express frustration regarding issues with card management and the handling of disputes, claiming that the service can be unresponsive or contradictory in critical situations. A few negative reviews mention long wait times and dissatisfaction with the customer support during fraud incidents. Overall, while Monabanq excels in customer service and responsiveness, there are notable concerns regarding certain operational aspects. The sentiment leans positively, reflecting a generally favorable experience among the majority of users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“je n'ai pas eu l'occasion d'appeler souvent le service client mais lorsque je l'ai fait j'ai été surprise et très sat...”
“Service client au tel n ont presque aucune permission surtout en matière de fraude a l carte bleue laissant le client...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Monabanq is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.9).
60 reviews of Monabanq. Filter by what matters to you.
Teleconseiller à l ecoute, pro
conseiller à l'écoute
Démarche facile et rapide application simple d'utilisation
Quick answers to the questions people ask most.
Yes, Monabanq is a legitimate company with a strong reputation, reflected in its high customer ratings and a significant number of positive reviews praising its service and support.
No, Monabanq is not a scam. Verified reviews indicate that while some customers have had negative experiences, many others report satisfaction with the service and prompt responses from customer support.
Monabanq offers a range of financial services including online banking, personal accounts, and customer support that is frequently praised for its responsiveness and effectiveness.
Monabanq typically charges a monthly fee for account maintenance, but many users find the services worth the cost due to the ease of account opening and efficient customer service.
Monabanq provides multiple contact options including phone support, which has received positive feedback for being accessible and helpful, allowing customers to quickly resolve issues.
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pratique pour l ouverture de notre compte
Discours rassurant
Simplicité de toute démarche
Une souscription facile et un traitement rapide du dossier
Une expérience catastrophique ! Suite à une demande du commissaire de justice par l'intermédiaire d'un acquiescement à saisie-attribution d'être réglé de la somme demandée, la banque a refusé d'effectuer le règlement avant un délai de 11 jours prétextant suivre la réglementation. Cependant l'article Article R211-6 du Code des procédures civiles d’exécution, indique la possibilité de procéder immédiatement à ce règlement et à la libération des comptes bloqués. Non seulement Monabanq ne respecte par la réglementation mais en plus traite le dossier de manière catastrophique : j'ai du passer de nombreux appels pour obtenir des informations (parfois contradictoires) et attendre une semaine pour avoir enfin le service compétent (qui ne l'ai donc pas...). La personne eu en ligne n'a montré aucune empathie, n'a pas chercher à trouver des solutions, s'est réfugiée derrière la règlementation (qu'elle ne connait donc pas et a même indiquer qu'elle n'avait pas le droit de contacter l'huissier ! Je complèterai cet avis par une remarque sur le service commercial qui est accessible après 10 mn d'attente, à chaque appel vous avez une personne qui ne connait pas le dossier qui donne des informations différentes et vous indique que ce n'est pas lui le responsable... En résumé Monabanq ne connait pas la législation, son service client est mauvais (formation du personnel, procédures, qualité relationnelles...) En cas de problème, Monabanq n'est pas le bon partenaire pour les traiter ! A éviter !
Je suis âgée et donc souvent perdue pour effectuer des manipulations mais il y a toujours un conseiller pour m'aider ,très à l'écoute et rapidement. Du coups j'ai même assurer ma voiture et mon habitation chez Monabanq à un prix défiant toute concurrence...
Monabanq, la banque a l’écoute de ses clients
Les demandes sont toujours traitées rapidement. Les réponses aux questions également.
Très bon service client
toujours des réponses claires aux questions d'autres entreprises devraient prendre modèle
Après un premier appel infructueux, (je n'ai pas eu de réponse) mon second appel a porté ses fruits car j'ai eu un conseiller qui m'a très bien renseigné sur la question de savoir si je pouvais bloquer un partenaire commercial dont je veux éviter le prélèvement automatique sur ma carte de crédit. En fait il faut changer de carte et c'est sans frais.
J’ai appelé la banque pour une résiliation et la personne que j’ai eu m’a expliqué et détaillé la modalité à respecter. L’entretien s’est très bien passé et je vous en remercie.
Monabanq is an online banking service that operates under the Crédit Mutuel CIC group, providing a range of financial products designed to meet the needs of individual consumers and small businesses. The company offers current accounts without income conditions, as well as various types of Visa cards, including Classic, Premier, and Platinum options. Monabanq emphasizes customer service and accessibility, aiming to provide a banking experience that prioritizes user needs over traditional financial metrics. The company caters to a diverse clientele, including young adults starting their financial journeys, joint account holders, and auto-entrepreneurs managing their micro-enterprises. In addition to current accounts, Monabanq provides savings and investment solutions, flexible credit options, and tailored insurance products, ensuring comprehensive financial support for its users. By combining digital banking convenience with personalized service, Monabanq aims to enhance financial management for everyday consumers.
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