Is Monabanq a legitimate company?
Yes, Monabanq is a legitimate company with a strong reputation, reflected in its high customer ratings and a significant number of positive reviews praising its service and support.

Monabanq is an online banking service that operates under the Crédit Mutuel CIC group, providing a range of financial products designed to meet the needs of individual consumers and small businesses. The company offers current accounts without income conditions, as well as various types of Visa cards, including Classic, Premier, and Platinum options. Monabanq emphasizes customer service and accessibility, aiming to provide a banking experience that prioritizes user needs over traditional financial metrics. The company caters to a diverse clientele, including young adults starting their financial journeys, joint account holders, and auto-entrepreneurs managing their micro-enterprises. In addition to current accounts, Monabanq provides savings and investment solutions, flexible credit options, and tailored insurance products, ensuring comprehensive financial support for its users. By combining digital banking convenience with personalized service, Monabanq aims to enhance financial management for everyday consumers.
Monabanq receives high praise from many customers for its rapid and efficient service, with numerous reviewers highlighting the accessibility and attentiveness of the staff. People appreciate the clarity and ease of using the bank's services, often noting the professionalism and friendliness of the advisors.
However, some consumers express frustration regarding issues with card management and the handling of disputes, claiming that the service can be unresponsive or contradictory in critical situations. A few negative reviews mention long wait times and dissatisfaction with the customer support during fraud incidents. Overall, while Monabanq excels in customer service and responsiveness, there are notable concerns regarding certain operational aspects. The sentiment leans positively, reflecting a generally favorable experience among the majority of users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“je n'ai pas eu l'occasion d'appeler souvent le service client mais lorsque je l'ai fait j'ai été surprise et très sat...”
“Service client au tel n ont presque aucune permission surtout en matière de fraude a l carte bleue laissant le client...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Monabanq is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.9).
60 reviews of Monabanq. Filter by what matters to you.
Over a year ago
Accueil, écoute, disponibilité Chargées au top Mille mercis Bravo Je suis un client fidèle et très satisfait de vos services
Quick answers to the questions people ask most.
Yes, Monabanq is a legitimate company with a strong reputation, reflected in its high customer ratings and a significant number of positive reviews praising its service and support.
No, Monabanq is not a scam. Verified reviews indicate that while some customers have had negative experiences, many others report satisfaction with the service and prompt responses from customer support.
Monabanq offers a range of financial services including online banking, personal accounts, and customer support that is frequently praised for its responsiveness and effectiveness.
Monabanq typically charges a monthly fee for account maintenance, but many users find the services worth the cost due to the ease of account opening and efficient customer service.
Monabanq provides multiple contact options including phone support, which has received positive feedback for being accessible and helpful, allowing customers to quickly resolve issues.
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Accueil, écoute, disponibilité Chargées au top Mille mercis Bravo Je suis un client fidèle et très satisfait de vos services
Parfait rien a signaler 👌
Les conseillers sont toujours joignables rapidement très à l'écoute de notre problème et nous proposent toujours une solution. 'avais des a priori sur les banques en ligne mais je ne regrette pas d'avoir choisi Monabanq je la recommande à tous mes amis.
Ils font se qu’ils veulent ! Ils font opposition sur votre carte sans votre avis et à vous de payer? On râle et du coup ils veulent plus que vous achetiez de carte et j’en passe! Les banques sont tous des voleurs et en font qu’à leurs tête, se font de l’argent avec « notre » argent qu’il l’est plus vraiment et en plus vous bombarde de frais à tout va
je n'ai pas eu l'occasion d'appeler souvent le service client mais lorsque je l'ai fait j'ai été surprise et très satisfaite de l'accueil et de l'attention que j'ai reçu pour répondre à mes demandes
Rapidité pour avoir une personne compétente qui a vu tout de suite pourquoi je l'appelais
Conseiller agréable très bonne échange
Très excellente banque
Super très professionnel et réactif, Enfin des personnes qui sourit au téléphone, à chaque fois j’ai besoin d’eux, ils sont là, ils répondent dans les 24 heures, c’est très appréciable.
Je suis vraiment satisfaction des services de la banque MONABANQ. MERCI BEAUCOUP
Perdez pas votre temps, passez votre chemin , le compte est payant j’ai perdu au moins 10 heures au téléphone avec eux, les conseillers disent tout et leur contraire, ils vous, affirme oralement certaines choses qui s’avère être fausse vous feront perdre votre temps voir votre argent à l’heure où plein de comptes bancaires sont gratuits . Je regrette d’avoir ouvert mon compte chez eux
Très à l écoute active
J'ai tout de suite trouvé la réponse à mon interrogation.
Une banque en ligne vraiment top, avec un service client, rapide et efficace
Service client au tel n ont presque aucune permission surtout en matière de fraude a l carte bleue laissant le client toujours être là victime et sans garantie sur les sommes dérobées par les escrocs.
Contact facilement Demandés traitées rapidement Merci
Réponse immédiate par tel sans temps d'attente... et surtout une personne courtoise, compétente et disponible.
le seul petit soucis que j'ai rencontrer à était que je ne pouvais plus rien modifié après couts mais la conseillère à tout réglé en moins de 3 minutes avec une gentillesse incroyable. donc je recommande n'hésitez pas à appeler.
Très sérieux, interlocuteur très à l’écoute ! Je recommande
Monabanq is an online banking service that operates under the Crédit Mutuel CIC group, providing a range of financial products designed to meet the needs of individual consumers and small businesses. The company offers current accounts without income conditions, as well as various types of Visa cards, including Classic, Premier, and Platinum options. Monabanq emphasizes customer service and accessibility, aiming to provide a banking experience that prioritizes user needs over traditional financial metrics. The company caters to a diverse clientele, including young adults starting their financial journeys, joint account holders, and auto-entrepreneurs managing their micro-enterprises. In addition to current accounts, Monabanq provides savings and investment solutions, flexible credit options, and tailored insurance products, ensuring comprehensive financial support for its users. By combining digital banking convenience with personalized service, Monabanq aims to enhance financial management for everyday consumers.
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