Review summary

Mobile Phones Direct Ltd receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Dean

1 out of 5 stars
Person 9n phone is incompetent i asked…

Person 9n phone is incompetent i asked to update my 02 contract now im on 3 not wot was asked for also all I could hear was people in the background laughing and joking The lady was called Tiffany and was absoulte waste of time not happy at all I've been with 02 8 years I told her I was thinking bout leaving but was going to stay as might be handset see said can't do any deals.on 02 then out of no were I.hqve a 3 contract if it's no good it's coming straight back to you I've used mobile phones direct for years and this will be the last time I do

MD

Mr D ryson

5 out of 5 stars
Great phone and process iPhone 16of changing…

Great phone and process of changing contract was very simple and speedy

KW

Katie Weeks

5 out of 5 stars
Very good company

Very good company! Easy to order from quick delivery too.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 951 - 960 of 996 reviews
MR
1 out of 5 stars

Never again

The phone which was sent was defective and the β€œfree AirPods” never arrived. Many calls to customer service but no help at all. As for your reply to this review nothing has yet been sorted and no air pods received, and as you state the line got disconnected due to the phone being defective I would not use your company again And so the saga continues I have now had an email saying the warehouse has confirmed that the air pods were sent, so apart from bad customer service I am now a liar as well !!! Finally got a call from the company and 2 mins into the call the line cut out AGAIN because it’s a defective phone You literally could not make this up !!!!!!!!! No air pods for my daughter for Christmas then which was assured to arrive before Christmas?

Date of experience: December 17, 2024

MR
5 out of 5 stars

Fantastic

Wow. Attention to detail is paramount. So easy to order and informative throughout the ordering to delivery Can't fault these guys. Impressed

Date of experience: December 17, 2024

SH
1 out of 5 stars

Stolen phone

My phone was delivered to the wrong address. When it was recovered and redelivered the phone wasn't in the package. When you sent a replacement I couldn't migrate my number as the original sim was stolen with the phone, it's still not working properly, I can only make calls but not receive any. I don't seem to be able to get any help from mobile phones direct or O2, I feel like I'm going round in circles. So I have a phone that nobody can get hold of me on, this is a big problem as my wife has terminal cancer and needs be able to contact me at all times. I've had to buy a temporary sim to get me over this problem.

Date of experience: December 17, 2024

B
5 out of 5 stars

Simple

Simple, clear and cost effective.

Date of experience: December 17, 2024

MC
5 out of 5 stars

Great deal and fast delivery

Easy to order, great deal and fast delivery.

Date of experience: December 17, 2024

DC
5 out of 5 stars

Quite a smooth process

Quite a smooth process. Good communication. Prompt delivery service.

Date of experience: December 16, 2024

c
5 out of 5 stars

Very good service!

Very good service!

Date of experience: December 16, 2024

AC
5 out of 5 stars

I have used MPD for years

I have used MPD for years. Great Service, Great Prices. I have always recommended to other people without hesitation. Keep up the good work MPD.

Date of experience: December 16, 2024

Ds
5 out of 5 stars

There realy great custom

There realy great custom, πŸ‘πŸ½

Date of experience: December 16, 2024

c
5 out of 5 stars

Brilliant delivery and fantastic deal.

Brilliant delivery and fantastic deal.

Date of experience: December 16, 2024

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