Super quick
Super quick, dealt with a query quickly and with no fuss. Third time I've used them.
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4.3
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Mobile Phones Direct Ltd receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Person 9n phone is incompetent i asked…
Person 9n phone is incompetent i asked to update my 02 contract now im on 3 not wot was asked for also all I could hear was people in the background laughing and joking The lady was called Tiffany and was absoulte waste of time not happy at all I've been with 02 8 years I told her I was thinking bout leaving but was going to stay as might be handset see said can't do any deals.on 02 then out of no were I.hqve a 3 contract if it's no good it's coming straight back to you I've used mobile phones direct for years and this will be the last time I do
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Great phone and process iPhone 16of changing…
Great phone and process of changing contract was very simple and speedy
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Very good company
Very good company! Easy to order from quick delivery too.
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Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mobilephonesdirect.co.uk
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
JB
Very polite and offered me a good deal
Very polite and offered me a good deal. I was really pleased. thankyou
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SL
Great service prompt responses so far…
Great service prompt responses so far everything is going well
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jf
This is the 2nd time I've purchased a…
This is the 2nd time I've purchased a phone through phones direct (ao) There is better deals out there but since taking the gamble from a reputable recognised company, a couple of quid difference makes sense. It's so easy and effortless, also ½ the price of going direct to a network! Even after negotiating. I was with # now switched to ########.its absolutely seamless to do. Great experience from phones direct (AO)
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DW
Missold refurbished phone!!!
I would give 0 stars if I could. Sold me a refurbished phone!! BEWARE, phones on their contracts are not necessarily new. Note that it says no where on their website these phones are new. I’ve just checked the serial number of my phone and it’s refurbished. So, so angry. From the moment I started it, it didn’t feel right. It came in a fully sealed Apple box. Absolute crooks. Steer clear at all costs.
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AF
Price error not being honoured
Placed an order on 2nd July which was confirmed credit check etc was passed. 3rd July received an email to say order was cancelled. Called and was told it was cancelled as the offer online was an error and no longer available. Complained and asked for a call back as wanted the price offered. The received confirmation of dispatch and DPD link for tracking, along with a welcome email confirming my new number and price as agreed. Assumed at this point all was resolved and company honouring price - not the case. Then advised when I called again this was an error and DPD had been advised to return to sender. T's and C's state that once a dispatch notice is sent a 'contract is formed. And price will only not be honoured if the mistake should have been 'obvious' to the customer...clearly not the case here! Still trying to get a call back from a manager, who I can only assume has a long list due to such poor service. Now received a welcome email from Vodafone confirming a 2 year agreement at the price offered,yet on another call to MPD today confirmed is cancelled and not being honoured. Will be taking this to the ombudsman if a manager call back doesn't resolve my complaint. Disgusting customer service.
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