Excellent value
Excellent value. May not be the flashiest cars to rent but perfectly safe, clean, honest, and great service.
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4.8
Excellent
612 reviews
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Review summary
Mint Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about expensive and customer service.
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Based on reviews, created with AISee what reviewers are saying
Ey up excellent service
Ey up excellent service - excellent staff - friendly and helpful- took us to drop off and helped with luggage - can't speak highly enough of their service and product.
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100% recommend mint rentals
Had a great experience with mint rentals. Staff were very friendly and helpful. Vehicles are good value for money. Clear instructions for airport pickup. I recommend mint.
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Horrible experience
Horrible experience. The cars are old, all secondhand import from China. They have high kilometers, and the dashboard and interface are all in Chinese. So when there is an error or warning, you need to speak Chinese or hire a translator, I guess. The first car we got had starting problems. We found out 2 hours after pickup, when we tried to start the car for the first time after pickup. The first response of Mint Car Rentals was that we should just contact road assistance. Only after much protest from us did they send a mechanic. Unfortunately, this did not solve the problem. Even though the mechanic said the car is fine and got it started with jumpcables, they problems remained. After 2 more times of not being able to start it (and our takeaway food getting cold because we were stuck in a parkinglot) they finally agreed to give us a different car. But instead of bringing the car to us, we had to drive over 1 hour back to the rental office to pick it up. Instead of an apology for all the inconvenience, the employee told us that we should have actually filled up the gas before exchanging the car. The second car was also old and Chinese. It had one door that didn't lock (we found out by chance, after 3 days), the steering wheel was not aligned, and the tires were completely worn down. Luckily, this one didn't break down during our trip. Update 12th of april 2025 After posting this review here and on Google, we received an email from Mint Car Rentals. In the email, they apologised for the lack of service and offered us a 20% refund of the hire charges, which we accepted.
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Company details
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Website
www.mintrentals.co.nz
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612 total • Write a review
Showing 41 - 50 of 608 reviews
S
I have used mint rentals two times now…
I have used mint rentals two times now and I will continue to use meant rentals because they are just straightforward good solid value rentals. They look after people who come back to them and I’m all for that because I am a small business owner myself and I respect how valuable returning customers are. Keep it up
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C
Mint rentals were great
Mint rentals were great. Had ordered a standard car but then my son's snowboard bag wouldn't fit so they changed us to a station wagon. Ended up with a perfectly adequate car for a very reasonable price. Would use them again and no hassle to deal with. Thank you :)
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D
excellent service
We are so glad to have booked with mint rentals. The staff at both pick up and drop off were very friendly and efficient. We were able to upgrade our car for no extra cost and pick it up closer to where we needed to. They also dropped us at the airport when we dropped the car back. The car was modern and ran very well.
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SR
The only company I could find that…
The only company I could find that allows to take rental cars from the North to the south island and back. Good service, no hussle I would book there again.
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