Excellent value
Excellent value. May not be the flashiest cars to rent but perfectly safe, clean, honest, and great service.
Useful
Share
4.8
Excellent
612 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Mint Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about expensive and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Ey up excellent service
Ey up excellent service - excellent staff - friendly and helpful- took us to drop off and helped with luggage - can't speak highly enough of their service and product.
Useful
Share
100% recommend mint rentals
Had a great experience with mint rentals. Staff were very friendly and helpful. Vehicles are good value for money. Clear instructions for airport pickup. I recommend mint.
Useful
Share
Horrible experience
Horrible experience. The cars are old, all secondhand import from China. They have high kilometers, and the dashboard and interface are all in Chinese. So when there is an error or warning, you need to speak Chinese or hire a translator, I guess. The first car we got had starting problems. We found out 2 hours after pickup, when we tried to start the car for the first time after pickup. The first response of Mint Car Rentals was that we should just contact road assistance. Only after much protest from us did they send a mechanic. Unfortunately, this did not solve the problem. Even though the mechanic said the car is fine and got it started with jumpcables, they problems remained. After 2 more times of not being able to start it (and our takeaway food getting cold because we were stuck in a parkinglot) they finally agreed to give us a different car. But instead of bringing the car to us, we had to drive over 1 hour back to the rental office to pick it up. Instead of an apology for all the inconvenience, the employee told us that we should have actually filled up the gas before exchanging the car. The second car was also old and Chinese. It had one door that didn't lock (we found out by chance, after 3 days), the steering wheel was not aligned, and the tires were completely worn down. Luckily, this one didn't break down during our trip. Update 12th of april 2025 After posting this review here and on Google, we received an email from Mint Car Rentals. In the email, they apologised for the lack of service and offered us a 20% refund of the hire charges, which we accepted.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mintrentals.co.nz
All reviews
612 total • Write a review
Showing 31 - 40 of 608 reviews
JT
Decline in vehicle quality?
Actually I didn't post this response, not sure who did on my behalf. My original feedback to you was that I was disappointed there was a need to change vehicles twice. The first car had 3 bald tyres & brake issues. The second car had an airbag warning light. The final vehicle ended up developing a brake grinding noise and the rear vision mirror fell off in transit enroute to dropping it off. Previous to this we have had generally great experiences. I hope this is just a bizarre sequence of unconnected events and not an indication of a decline in the quality of vehicles you are now providing.
Useful
Share
B&
Awesome customer service
Awesome customer service, quick responces and great shuttle connections. Thanks for the easy stress free rental.
Useful
Share
NR
Effortless rental .
So easy to rent from Mint . Best value on the market . Great car . Will be back again. Cheers
Useful
Share
DC
Anthony from Auckland airport Depot was a Hero in our time of need!
At a worrying time and just a day before Covid lockdown in NZ Anthony was able to quickly provide a car for us on an extendable weekly rental basis from the Auckland airport depot. This allowed us flexibility in the uncertainty of UK flights occurring and adjustments were done by email once the depot and office were closed through the 4 week lockdown. The rental charges were reduced to a sensible level in line with the limited usage and drop off arrangements for our repatriation departure were agreed such that the car could be reacquired if the flight failed to happen. I can’t thank Anthony enough for his help in providing us with an excellent car and information in our time of need.
Useful
Share
BH
Mint rental was a really good and…
Mint rental was a really good and helpfull compagny moreover during this covid19 episode. They help us finding the rigjt car ay the cheapest rate. They without any problem increas our rental duration at better price. Thanks again Benjamin
Useful
Share
kc
owner and worker service was great.
owner and worker service was great. i would like to rent again.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.