Excellent value
Excellent value. May not be the flashiest cars to rent but perfectly safe, clean, honest, and great service.
4.8
Excellent
612 reviews
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Review summary
Mint Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about expensive and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Ey up excellent service
Ey up excellent service - excellent staff - friendly and helpful- took us to drop off and helped with luggage - can't speak highly enough of their service and product.
100% recommend mint rentals
Had a great experience with mint rentals. Staff were very friendly and helpful. Vehicles are good value for money. Clear instructions for airport pickup. I recommend mint.
Horrible experience
Horrible experience. The cars are old, all secondhand import from China. They have high kilometers, and the dashboard and interface are all in Chinese. So when there is an error or warning, you need to speak Chinese or hire a translator, I guess. The first car we got had starting problems. We found out 2 hours after pickup, when we tried to start the car for the first time after pickup. The first response of Mint Car Rentals was that we should just contact road assistance. Only after much protest from us did they send a mechanic. Unfortunately, this did not solve the problem. Even though the mechanic said the car is fine and got it started with jumpcables, they problems remained. After 2 more times of not being able to start it (and our takeaway food getting cold because we were stuck in a parkinglot) they finally agreed to give us a different car. But instead of bringing the car to us, we had to drive over 1 hour back to the rental office to pick it up. Instead of an apology for all the inconvenience, the employee told us that we should have actually filled up the gas before exchanging the car. The second car was also old and Chinese. It had one door that didn't lock (we found out by chance, after 3 days), the steering wheel was not aligned, and the tires were completely worn down. Luckily, this one didn't break down during our trip. Update 12th of april 2025 After posting this review here and on Google, we received an email from Mint Car Rentals. In the email, they apologised for the lack of service and offered us a 20% refund of the hire charges, which we accepted.
Company details
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Website
www.mintrentals.co.nz
All reviews
612 total • Write a review
Showing 1 - 10 of 608 reviews
AL
Great customer services and unbeatable…
Great customer services and unbeatable price. The vehicles or yard are nor the most modern but are perfect for what you need. Missed the van and they offered to use one of their vehicles to drop us at the airport. Highly recommend.
Date of experience: March 18, 2025
JW
Above and beyond. Exceptional service!
Cant say enough good things about this company. Mint rentals was so easy to deal with and the staff were super friendly. Upgraded to a bigger car free of charge. Ron the manager personally dropped me off at the airport so I didn't have to wait for the shuttle. I got to check in and couldn't find my passport. I rung mint rentals and it had fell out of my bag under the seat. Ron dropped it off to me and literally saved the day so I could catch my flight. I owe him! Will be back in future highly recommended!
Date of experience: November 4, 2024
KS
Great team and reliable cars
Rented a car with them for 2nd time this year. Great team and they really care. Airport pickup was smooth as instructions are clear and nice reliable cars. Thanks Mint team.
Date of experience: October 17, 2024
IK
Great service and had a great…
Great service and had a great experience !! Definitely going to use their service again and surely recommendable for a travel period. Very friendly team , Thank You :)
Date of experience: October 1, 2024
NG
Mint Service
Had a great recent experience with Mint team. Very clear instructions for Auckland international airport pickup and shuttle to their office which was 5 mins drive. Booked an Aqua hybrid hatch for a few days. Will book again .
Date of experience: September 28, 2024
RB
Old car
Old car, long waiting time to pick up from the airport, extra fee because I dropped the car off outside business hours. Which car rental company closes at 4 p.m.!? I offered to return the car before 4 p.m., but that wasn't possible either.
Date of experience: September 26, 2024
AA
Amir A
US
It started out well when I first rented…
It started out well when I first rented my car from Mint Rentals for my week and a half stay in New Zealand. They were prompt, affordable, and friendly. During normal operation of the vehicle one of the hoses blew out in the car. Mind you this car was driven normally, on normal roads, and without anything that would be considered "poor driving." It sucked and something I would say is predictable. I am not sure what type of maintenance is done but this is something you'd not expect from a rental company. Anyways, this is where my problems with the company start. So we were stranded on the highway on our way back to Auckland. I used their handout provided in the car exactly as described. Basically it says if you call out AA and the issue is unable to be fixed you will not be charged for the tow. First, the number would not connect and did disconnect at times (not their fault for bad reception). We had a local stop and let us borrow his phone which held reception. Even with good reception the number would ring and ring. Finally we were able to get through and get AA out to the car. The mechanic came out and looked at the car and said it was inoperable, would call a tow truck, and told we're supposed to get a hotel. The cost to get the tow truck out there was $115 USD. Then we had to find a place to stay for the night which was another $176 USD. We were told to get a bus ticket back to Auckland which we did totaling $43 USD. We paid transportation to the bus site and then from Auckland to our place we rented which totaled about $100 USD more. Once we got to our place we sought another car rental from them for the rest of our stay which they said they were unable to provide. Well that set off another sequence of events leading to a missed time to enjoy our trip, missed flight, and more additional costs which all I can say is Murphy's Law in action. Not only did we lose out of two extra days we paid for on our rental that we paid for full coverage for we our precious time problem solving how to get back home. When I asked for reimbursement I thought they would at least cover the bus ticket, tow, lost time on the rental, and to get things squared away quickly. It required me to hound them and when they finally reimbursed me it was only 100 USD. I can't recommend them after this experience and feel pretty cheated. I think the worst part about it is when it started it felt like a company that cared about their customer and would ensure things like this would be quickly resolved.
Date of experience: May 12, 2023
HH
Let og hurtig booking med god service
Let og hurtig booking via Mint Rentals hjemmeside. Gode og nyttige informationer undervejs fra booking, remindere om pick up og drop of samt afslutning af billejen. Let og hurtig pick up og drop of. Super shuttle service fra og til lufthavnen.
Date of experience: March 2, 2023
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