Excellent value
Excellent value. May not be the flashiest cars to rent but perfectly safe, clean, honest, and great service.
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4.8
Excellent
612 reviews
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Review summary
Mint Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about expensive and customer service.
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Based on reviews, created with AISee what reviewers are saying
Ey up excellent service
Ey up excellent service - excellent staff - friendly and helpful- took us to drop off and helped with luggage - can't speak highly enough of their service and product.
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100% recommend mint rentals
Had a great experience with mint rentals. Staff were very friendly and helpful. Vehicles are good value for money. Clear instructions for airport pickup. I recommend mint.
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Horrible experience
Horrible experience. The cars are old, all secondhand import from China. They have high kilometers, and the dashboard and interface are all in Chinese. So when there is an error or warning, you need to speak Chinese or hire a translator, I guess. The first car we got had starting problems. We found out 2 hours after pickup, when we tried to start the car for the first time after pickup. The first response of Mint Car Rentals was that we should just contact road assistance. Only after much protest from us did they send a mechanic. Unfortunately, this did not solve the problem. Even though the mechanic said the car is fine and got it started with jumpcables, they problems remained. After 2 more times of not being able to start it (and our takeaway food getting cold because we were stuck in a parkinglot) they finally agreed to give us a different car. But instead of bringing the car to us, we had to drive over 1 hour back to the rental office to pick it up. Instead of an apology for all the inconvenience, the employee told us that we should have actually filled up the gas before exchanging the car. The second car was also old and Chinese. It had one door that didn't lock (we found out by chance, after 3 days), the steering wheel was not aligned, and the tires were completely worn down. Luckily, this one didn't break down during our trip. Update 12th of april 2025 After posting this review here and on Google, we received an email from Mint Car Rentals. In the email, they apologised for the lack of service and offered us a 20% refund of the hire charges, which we accepted.
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Company details
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Website
www.mintrentals.co.nz
All reviews
612 total • Write a review
Showing 51 - 60 of 608 reviews
M
Great all round
Great all round. Car was clean and ran very well. Picked me up from the airport very quickly and then dropped me off at my hotel after the rental. Everyone was polite and answered my emails promptly. I was not expecting a lot but was very pleasantly surprised by how good they were. I would definitely use again.
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SC
Easy pick up,
Easy pick up,, nice staff and very helpfull,when I left my phone in the car !
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S
Mint is mint!
Great rental company :) my flight was delayed and they were so accommodating to allow me to pick up my car later in the day. It was a great priced, well maintained car, and a nice free pick up from the airport when I called free from the airport payphone. I added the extra insurance which was a reasonable price and gave me more peace of mind while driving around. I was also allowed to add extrs drivers for no extra cost. I will definitely be booking with Mint again in the future.
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