Excellent value
Excellent value. May not be the flashiest cars to rent but perfectly safe, clean, honest, and great service.
Useful
Share
4.8
Excellent
612 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Mint Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about expensive and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Ey up excellent service
Ey up excellent service - excellent staff - friendly and helpful- took us to drop off and helped with luggage - can't speak highly enough of their service and product.
Useful
Share
100% recommend mint rentals
Had a great experience with mint rentals. Staff were very friendly and helpful. Vehicles are good value for money. Clear instructions for airport pickup. I recommend mint.
Useful
Share
Horrible experience
Horrible experience. The cars are old, all secondhand import from China. They have high kilometers, and the dashboard and interface are all in Chinese. So when there is an error or warning, you need to speak Chinese or hire a translator, I guess. The first car we got had starting problems. We found out 2 hours after pickup, when we tried to start the car for the first time after pickup. The first response of Mint Car Rentals was that we should just contact road assistance. Only after much protest from us did they send a mechanic. Unfortunately, this did not solve the problem. Even though the mechanic said the car is fine and got it started with jumpcables, they problems remained. After 2 more times of not being able to start it (and our takeaway food getting cold because we were stuck in a parkinglot) they finally agreed to give us a different car. But instead of bringing the car to us, we had to drive over 1 hour back to the rental office to pick it up. Instead of an apology for all the inconvenience, the employee told us that we should have actually filled up the gas before exchanging the car. The second car was also old and Chinese. It had one door that didn't lock (we found out by chance, after 3 days), the steering wheel was not aligned, and the tires were completely worn down. Luckily, this one didn't break down during our trip. Update 12th of april 2025 After posting this review here and on Google, we received an email from Mint Car Rentals. In the email, they apologised for the lack of service and offered us a 20% refund of the hire charges, which we accepted.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mintrentals.co.nz
All reviews
612 total • Write a review
Showing 21 - 30 of 608 reviews
AL
I dealt with nice people
I dealt with nice people. They staff that helped me were great. However the car itself sank of past cigarettes, pulled hard to the left and was not really in good order. You can at least put a working set of wiper blades on your vehicle.
Useful
Share
LL
good pick up and drop off place
good pick up and drop off place and lovely service.
Useful
Share
GS
Friendly staff
Friendly staff. Can increase more range of cars for rentals. I was looking for SUV but they don’t have one. But overall I was happy
Useful
Share
PM
Punctual at airport
Punctual at airport. Friendly and helpful. Great with communication. Flexible with drop-off time. Fantastic value for money. Highly recommended :)
Useful
Share
KC
Thank you so much great kiwi company to…
Thank you so much great kiwi company to deal with great bunch of people thank you
Useful
Share
PW
Great staff cheap prices and easy to…
Great staff cheap prices and easy to deal with
Useful
Share
N
Greenlane depot
Greenlane depot, easy to deal with, nice and cheap too. Mountain biking adventures continue...
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.