Excellent value
Excellent value. May not be the flashiest cars to rent but perfectly safe, clean, honest, and great service.
4.8
Excellent
612 reviews
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Review summary
Mint Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about expensive and customer service.
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Based on reviews, created with AISee what reviewers are saying
Ey up excellent service
Ey up excellent service - excellent staff - friendly and helpful- took us to drop off and helped with luggage - can't speak highly enough of their service and product.
100% recommend mint rentals
Had a great experience with mint rentals. Staff were very friendly and helpful. Vehicles are good value for money. Clear instructions for airport pickup. I recommend mint.
Horrible experience
Horrible experience. The cars are old, all secondhand import from China. They have high kilometers, and the dashboard and interface are all in Chinese. So when there is an error or warning, you need to speak Chinese or hire a translator, I guess. The first car we got had starting problems. We found out 2 hours after pickup, when we tried to start the car for the first time after pickup. The first response of Mint Car Rentals was that we should just contact road assistance. Only after much protest from us did they send a mechanic. Unfortunately, this did not solve the problem. Even though the mechanic said the car is fine and got it started with jumpcables, they problems remained. After 2 more times of not being able to start it (and our takeaway food getting cold because we were stuck in a parkinglot) they finally agreed to give us a different car. But instead of bringing the car to us, we had to drive over 1 hour back to the rental office to pick it up. Instead of an apology for all the inconvenience, the employee told us that we should have actually filled up the gas before exchanging the car. The second car was also old and Chinese. It had one door that didn't lock (we found out by chance, after 3 days), the steering wheel was not aligned, and the tires were completely worn down. Luckily, this one didn't break down during our trip. Update 12th of april 2025 After posting this review here and on Google, we received an email from Mint Car Rentals. In the email, they apologised for the lack of service and offered us a 20% refund of the hire charges, which we accepted.
Company details
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Contact info
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Website
www.mintrentals.co.nz
All reviews
612 total • Write a review
Showing 11 - 20 of 608 reviews
ST
My flight got delayed and I had no…
My flight got delayed and I had no source of contact. In the end Anthony got me to my hire car, so I could enjoy my holiday. Appreciate it, cheers 10/10
Date of experience: November 4, 2022
NB
Friendly service
Great communication. Prompt pick up and drop off. Friendly service
Date of experience: November 3, 2022
RV
The car was in a very good condition
The car was in a very good condition, and staff at the reception was very nice.
Date of experience: September 24, 2022
JM
I'm impressed with the service they…
I'm impressed with the service they provide I picked up the car on Saturday and on my home I call in to see my auntie and when I hop in the car to home it won't start contact the owner and within 10 minutes he was there with another vehicle to swap with the one I had. That was awesome service vehicle wise and price as well and I would like to recommend them to anyone fantastic service great experience for myself...
Date of experience: September 13, 2022
W(
Good value car hire for any Auckland visit.
Mint provide a no frills but reliable rental car option at a very fair rate. Great customer service also.
Date of experience: June 24, 2022
KM
Thanks Anthony
Thanks Anthony, seamless booking with excellent communication. No waiting for pick up or drop off and the car was perfect for our holiday.
Date of experience: June 17, 2022
MA
Awsome car rental
Awsome car rental, quick response, and very helpful. Very accommodating as well. Our experience went really well, no hassle at all! Mint for a reason
Date of experience: July 6, 2021
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