Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great. But then i decided to buy a new phone with them. How dare I do that! Worst company ever. The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen. I purchased insurance but i never even got the phone to activate it. Im tired of getting danced around. I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
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i think this service is good so far - but not “great” for the price - i can live with good! when i went to pay again - after my first 3 mos - i had already bought 2 (b1g1 promotion) of my plan but when i tried to use that plan - mint told me i would have to get another # and port it in to use that plan which is RIDICULOUS i’m obv not going to do that it’s NOT my fault mint gave me a plan that i paid for that i cannot use!!! when calling and chatting - each rep told me i could not use the plan i bought for b1g1 i’m sorry - but that’s BS and i do believe they should have at least given me an account credit or compensated me in another way like using that $ towards a diff plan i COULD use but they did NOTHING when i last paid - a week ago - for the next 3 mos - mint convinced me i didn’t need unlimited - and i purchased a 20mb plan - however - in a few days - i got the message i was using a lot of data and needed to upgrade to unlimited (which i had already figured i needed!) it also won’t give the weather unless i connect to wifi - which is baffling ???because my location is visible on maps directions etc but i think mint is 100000000% a very valuable affordable service if you have your phone unlocked! i have an iphone which took me months to get unlocked from AT&T - even tho paid off 6 mos earlier - and i made the switch i had business unlimited elite - which was about $150 w taxes each month now i pay $120 for 3 months !!!
Date of experience: June 11, 2025
My internet is very bad in also slow even my hotspot is slow this need to fix if not after my contract over I’m not gonna renew
Date of experience: June 11, 2025
Extremely poor customer services, from those Filipinos, whose English is hard to understand and whose attitudes are far below the American standard. I was even hung up on my face by a Filipino woman, when I asked when I would get the phone that I have purchased and paid on the Mint Mobile website. It says 2-3 days shipping. Now after 6 days I still have not received the phone. The website gives out no information regarding the status of my order. Never experienced a vendor this bad and unprofessional. It reminds me a saying: "You get what you paid for." Update: I have called the number and chatted too. I have got no update on my order, now 7 days after I placed it. They hung up on me, when I pressed harder for information. Please don't contract customer services to countries like Philippines or India. You may reduce the cost, but your customers re paying the prices for the poor services. Bring the employment back to the US! There are other fraudulent and unprofessional practices at Mint Mobile too, such as charging more than the invoices show. When I disputed through customer service with the charge, I was asked to send an email with evidences to her email address which does not show a Mint Mobile domain. My email has not been responded for a year now. I will have to complain to the BBB.
Date of experience: June 11, 2025
I am unable to reset my password. This plan is for a child and I can't get a code to reset my password and login. This is the worst service you could have. I have an account, I have service, but I can't login. Worst service ever
Date of experience: June 11, 2025
