Mint Mobile
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Extremely poor customer services
Extremely poor customer services, from those Filipinos, whose English is hard to understand and whose attitudes are far below the American standard. I was even hung up on my face by a Filipino woman, when I asked when I would get the phone that I have purchased and paid on the Mint Mobile website. It says 2-3 days shipping. Now after 6 days I still have not received the phone. The website gives out no information regarding the status of my order. Never experienced a vendor this bad and unprofessional. It reminds me a saying: "You get what you paid for." Update: I have called the number and chatted too. I have got no update on my order, now 7 days after I placed it. They hung up on me, when I pressed harder for information. Please don't contract customer services to countries like Philippines or India. You may reduce the cost, but your customers re paying the prices for the poor services. Bring the employment back to the US! There are other fraudulent and unprofessional practices at Mint Mobile too, such as charging more than the invoices show. When I disputed through customer service with the charge, I was asked to send an email with evidences to her email address which does not show a Mint Mobile domain. My email has not been responded for a year now. I will have to complain to the BBB.