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Review summary
Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great.
But then i decided to buy a new phone with them.
How dare I do that! Worst company ever.
The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen.
I purchased insurance but i never even got the phone to activate it.
Im tired of getting danced around.
I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
Reliable, no network issues at all, and they actually care to remind you when your payment is almost due and even recommend cheaper ways if you aren’t using your full amount of GBs.. I won’t ever switch anywhere else
Terrible company! Nobody responded on the chat at working hours more than hour and half.
They charged me $1710.98 without my permition.
Fraud company. Do not trust them
This is a review for the customer service level which is excellent. Having been with AT&T for over 25 years and only ever paid a vastly overpriced line rental of $64 per month - yes, $64 per month for just a line! The equivalent on Mint is less than half of that PLUS you get a high level, responsive customer service set up where they can actually do things on the spot whilst you wait.
I’m unable to comment on the reception/coverage as yet but believe for my ‘normal’ and reasonable everyday use in Southern California it will be just fine. I will report back if this changes.
Other than that a really good start so far to the service.
This is really how it should be.
It's relatively affordable, so I shouldn't be surprised that there are so many places with no coverage. I've also got a second phone that uses Tmobile; a little old flip phone with the buttons that you press to get to the right letter when texting, and it has better coverage than my motorola g5 2023 model with the mint plan on it. Lots of dead spots in Cameron Oklahoma and I'm about to move to that area where I get no cell service (from Mint) at all unless I go a ways down the long driveway and find a spot. Mint does not use those towers around there maybe? I think I might have to pay someone else a bit more so I can make and receive calls more reliably. But the company is nice, affordable, and I repped their jacket a lot. I just wish I could make calls in Cameron. :(
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