Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great. But then i decided to buy a new phone with them. How dare I do that! Worst company ever. The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen. I purchased insurance but i never even got the phone to activate it. Im tired of getting danced around. I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
No description available yet.
Website
www.mintmobile.com1,000 total • Write a review
US
When you go to call the customer service number, the call drops each time. Live chat not functioning. This is extremely frustrating. How does a company operate like this???????? Why does it have to be so incredibly hard to get assistance?
Date of experience: June 25, 2025
US
The start up was rough because I am not tech savvy. I needed a lot of help and several reps gave me conflicting instructions. This stretched over several days. Also, I had to drive to the Apple Store for help with my new IPhone 16e. They would not assist me installing Mint, only the three “Main Carriers”, where they perhaps “get something”. Now I am very happy, although TMobile does not work as well in my community as Verizon. I have to keep switching Towers to get good reception. Thank you Mint, you save me a mint -:))
Date of experience: June 25, 2025
Great service! Service overall has been very good—have had no laggy coverage so far. The app is easy to use, and I’m liking the $5 no-data International Pass.
Date of experience: June 25, 2025
