Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
Made it easy to make a claim Especially after a traumatic event
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
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I am extremely grateful for the support and professionalism shown by Bush & Co throughout my case. From the very beginning, the team has demonstrated genuine care, dedication, and expertise. My case manager has been outstanding—always approachable, highly knowledgeable, and proactive in addressing my needs and concerns. Their guidance made a complex and often overwhelming process feel more manageable. The solicitors working on my case were equally impressive. They kept me informed every step of the way, explained things clearly, and fought diligently to ensure my best interests were protected. I always felt heard, respected, and reassured. Bush & Co’s commitment to client wellbeing and outcomes is evident in every interaction. I would highly recommend them to anyone in need of case management or legal support following a serious injury or complex case.
Following a serious (not our fault) car accident in January 2024, our car insurance company referred us to Minster law for a personal injury claim. Jaime Noble handled our cases and was absolutely fantastic. From the first phone call to the final settlement. He was so helpful, kind and polite. Keeping in regular contact with us through our Daughter-in-law who handled everything for us. We had no prior experience of anything like this and Jamie explained everything to us and made the whole process very easy for us.
Nice polite, patient, helpful, informative, staff. What more do you need
Alison Byram at Minster Law was incredibly helpful and supportive throughout the whole process. She kept me informed, explained everything clearly, and made a stressful situation much easier to handle.
totally unprofessional company that i wish i had never dealt with, incompotent from the very start of our claim, yesterday i was threatened by a member of their staff if i decided to drop the case and walk away after 2 frustrating years of dealing with these muppets i would be charged for my grandsons medical fees and also his treatment fees, for the grand payout of around 200 quid they expected us to travel from scotland to england to appear in court, it was only when i pushed them harder they said i could do this either remotely or by paper, i am going to complain very strongly to kia accident aftercare for putting us in touch with minster law, they ought to be aware of the potential grief and headaches they are putting innocent customers through simply by dealing with this horrible company, i would strongly advise anyone reading this review if anyone refers you to minster law then just refuse to deal with them and get a proper company to handle your claim.
Hannah Menzies was an absolute pleasure to work with, she has been so kind, tentative and sensitive towards my situation. I have been through the worst time in my life after having this accident. My physical and mental state both took a kit along with my career and Hannah has been there for me through and through. Couldn’t have asked for better.
Met Emma Jackson today who came to give advice on a personal injury claim, not only was she professional and helpful but very friendly. Answered all our questions and explained the process in detail, thank you Emma for helping understand and for answering all our questions.
We had an RTC in 2020 where somebody rear ended our stationary car. Initially with Minster Law we had different case handlers dealing with our claim and hardly any communication from them. Eventually in March 2025 Wasim Khan took over our claim and was absolutely fantastic. He took his time to explain everything that was happening and needed to be done and even sent emails out of hours, as he knew I was working late, just took keep me informed with everything that was happening with the case. The case has finally been settled after almost 5 years and we couldn’t be more thankful to Wasim for everything he has done for us. I only wish we had him from the start of the claim as I feel this would have been resolved years ago.
