MGM Hotels and Resorts is a hospitality company operating in key locations across South India, including ECR, Bangalore, Vailankanni, and Yelagiri. The company focuses on providing luxury accommodations tailored for both leisure and business travelers. With a commitment to creating a home-away-from-home experience, MGM Hotels and Resorts offers a range of amenities designed to enhance guest comfort, including spa treatments, food and beverage discounts, and day-out packages. Targeting a diverse clientele, MGM Hotels and Resorts caters to individuals and families seeking relaxation and enjoyment during their stay. The company's trained staff emphasizes high-quality service and hospitality, ensuring that guests feel welcomed and valued. With its strategic locations and various offerings, MGM Hotels and Resorts aims to deliver memorable experiences in the vibrant cultural settings of South India.
MGM Hotels receives overwhelmingly negative feedback from reviewers, with many expressing frustration over various issues. Common complaints include problems with reservations, where customers report being charged double and struggling to get refunds for deposits.
The quality of accommodations is frequently criticized, with guests describing rooms as basic and overpriced, lacking essential amenities like a toaster in the kitchenette. While some reviewers highlight the good hospitality at MGM Vailankanni, this positive sentiment is overshadowed by reports of poor staff attitudes and service at other locations. Additionally, there are concerns about misleading information regarding fees and services. Overall, the sentiment leans heavily negative, reflecting significant dissatisfaction among customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 11 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“Paid for a super double room”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 11 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Mgm Hotels is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.8).
11 reviews of Mgm Hotels. Filter by what matters to you.
Paid for a super double room. Only to find it’s very basic. Decor very poor only one bedside table. Shower Matt thread bear. Widow unable to lock or stay open. The staff very good and service but builder in need of an urgent makeover.
Seriously overpriced for what this hotel offers. No opportunity to sample local foods. I was self catering, but the kitchenette was so very very basic. There was no toaster. The oven didn't work &, although the grill did, no grill pan was supplied. The cooking utensils were minimal & very poor quality. The bathroom was really badly designed & it was difficult to get in & out of it. The safe didn't work either!I would not stay at this chain of hotels again.
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MGM Hotels and Resorts is a hospitality company operating in key locations across South India, including ECR, Bangalore, Vailankanni, and Yelagiri. The company focuses on providing luxury accommodations tailored for both leisure and business travelers. With a commitment to creating a home-away-from-home experience, MGM Hotels and Resorts offers a range of amenities designed to enhance guest comfort, including spa treatments, food and beverage discounts, and day-out packages. Targeting a diverse clientele, MGM Hotels and Resorts caters to individuals and families seeking relaxation and enjoyment during their stay. The company's trained staff emphasizes high-quality service and hospitality, ensuring that guests feel welcomed and valued. With its strategic locations and various offerings, MGM Hotels and Resorts aims to deliver memorable experiences in the vibrant cultural settings of South India.
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