So quick to pay the money
So quick to pay the money
4.5
Excellent
1,000 reviews
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Review summary
Mazuma Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
All paid as promised top service
Quote and paid full price as stated. Very quick and easy to use
Always a great experience
I've used mazuma many times and each time the process is first class.
Easy to return
Easy to return, fast payment.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mazumamobile.com
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
MH
Awesome
Always go here when selling my old phones, I remember when it was a cheque they gave you…. Anyways, always quick with the testing and payment, and always a fair offer
Date of experience: July 17, 2025
MM
Straight forward
Quick and easy to use, overall a good experience.
Date of experience: July 17, 2025
DS
Very efficient service …
Very efficient service with no problems at all. I would highly recommend
Date of experience: July 17, 2025
JS
Fast service
Fast service, posted Friday money in the bank Tuesday
Date of experience: July 17, 2025
HC
Prompt service but hard to meet Mazuma light scratch criteria!
I sent my iPhone 14 to Mazuma with a very light scratch which could only just about be seen when angling the screen in the light. I was quoted £255 on the website as, using their criteria, I considered it to be in “excellent” condition. I then received an email with a reduction to £215 as there were “more than 3 very light scratches or deep scratch”. I emailed asking for photos of this and duly received photos that were of my phone, but they had clearly been very magnified to show my light scratch, which as magnified, of course showed it to be more of a deep scratch, but when looking at the phone in situ, it was literally a very light scratch which could only be seen when angling the phone in the light and could not even be “felt”, whereas a deep scratch would be able to be felt. However, having read many reviews, I didn’t see there would be any point arguing the issue any further and £215 seemed reasonable, but I do wonder what they do consider a “light scratch” to be!! The customer service did respond quickly and the payment was absolutely made in good time, but like other reviewers, I do think it’s hard to argue against their definition of a light scratch and if my phone wasn’t considered to be in “excellent” condition for a “used” phone being traded in, then I can only assume they would only consider a brand new phone as such!
Date of experience: July 17, 2025
CS
Offer reduced by 50% due to…
Had the offer reduced by 50% due to "Deep scratches" when I rejected they came straight back having "reassesed" the phones with a much higher offer. So I rejected out of principal. Will just ebay the phones instead. Waste of my time.
Date of experience: July 17, 2025
A
Antzcars
US
Dishonest Apple Watch Valuation
I sent my Apple Watch 8th Gen to Mazuma for a quoted price of £95. I was aware that it was an older watch and that the wear and tear it had suffered would mean I would probably get a lower valuation once they had had a look at it. Low and behold I get an email saying due to scratches dents (?) they could only offer me £20! I rejected this and asked for it to be returned as I knew I could get a lot more for it on eBay. I then get another email offering me £50! Im totally fine with being given a lower valuation because of its condition but dont try and con your customers out of money by giving a very low dishonest valuation to save yourself some money.
Date of experience: July 17, 2025
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