Review summary

Marsh & Parsons Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

See what reviewers are saying

LO

Lisa O'Dwyer

5 out of 5 stars
Marsh and Parsons, Tooting - a really good experience!

I recently used the Tooting Bec branch of Marsh and Parson to sell my property and cannot speak highly enough of their Director, Angelo Mulholland. Angelo and Thomas Syms were reliable and honest in their dealings with me, they are both highly experienced agents who know the wider housing market and the local market well and understand the impact of the change in one on the other. Connor Marney, managed the on-the-ground marketing and sale of my property, an absolute star! Calm and reliable, unfailingly polite and hard working I felt really fortunate having Connor as part of my sales team. A big thank you to M&P, I have no hesitation in recommending you!

T

Tracy

1 out of 5 stars
I worked with Marsh and Parsons to do a…

I worked with Marsh and Parsons to do a short-term lease. My agent rushed me to send over full funds (deposit and entirety of rent) immediately to secure the flat, warning me that I might not get the place otherwise, so I did. He wrote to confirm that I got the place. A month later, he said that I actually did not get the place as apparently the landlord was no longer renting it out, despite the contract and confirmation. He “generously” — that’s sarcasm — offered to refund the money. When he sent it back, it was short $1k. He refused to do anything else about it. Not only did he fail to fulfill contract obligations and screw me over that way, he also caused me financial loss for the privilege.

GD

Graeme Downie

5 out of 5 stars
Flat windows fixed

Windows fixed on flat quickly and efficiently.

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All reviews

791 total • Write a review

Showing 151 - 160 of 787 reviews
H
5 out of 5 stars

I had a fantastic experience

I had a fantastic experience working with Kyrsten, she was incredibly responsive and always getting back to me quickly with answers to any questions or concerns. I would highly recommend

Date of experience: December 2, 2024

m
5 out of 5 stars

Excellent customer service

Quick, efficient, pleasant and effective

Date of experience: December 2, 2024

A
5 out of 5 stars

I was very pleased with the…

I was very pleased with the professional response & assistance I received from Aklima

Date of experience: November 30, 2024

MC
5 out of 5 stars

Outstanding customer service from Sabina Parla and Abdullah Leghari

Sabina Parla and Abdullah Leghari have been great. Prompt, efficient and professional...excellent customer service, I'd thoroughly recommend!!

Date of experience: November 29, 2024

L
5 out of 5 stars

Sabina was extremely helpful and…

Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.

Date of experience: November 28, 2024

G
5 out of 5 stars

Baram has attended and solved my query…

Baram has attended and solved my query immediately and professionally.

Date of experience: November 28, 2024

S
5 out of 5 stars

Tor very helpful with contact renewal

Tor very helpful with contact renewal

Date of experience: November 28, 2024

TS
5 out of 5 stars

Aklima handled my account very…

Aklima handled my account very efficiently and professionally.

Date of experience: November 28, 2024

Mf
5 out of 5 stars

Having just completed my sale

Having just completed my sale, I am writing a thank you very much to Neela Patel, my state agent. She gave me a sensible and professional advice about the market, discussed fully the offer a d the entire process and even after the offer was accepted, she kept me well informed. Even to help push a few answers from the seller solicitor!! This experience would have not been the same without her help and support, and I am very grateful to have met such a professional agent.

Date of experience: November 27, 2024

RS
1 out of 5 stars

Do NOT rent with them if you value your money, health, and time

I rented a property through Marsh & Parsons (M&P) at their Clapham branch. During the tenancy, M&P was responsible for the maintenance of the flat, yet we consistently dealt with issues such as recurrent mouse infestations and hazardous mould, which were never properly addressed. The issues persisted even after the tenancy ended. Despite vacating the property nearly two months ago, I am still awaiting the return of my deposit. It seems M&P and the landlord are cooperating closely, leaving me without transparency. I have been asked to pay again for cleaning the property after a company recommended by M&P did the original cleaning and the money was sent directly to M&P. Most concerning is that M&P reported a lower deposit amount to the Tenancy Deposit Scheme than what was stipulated in my tenancy agreement, and they are not amending this error despite my request that they do so. I strongly advise caution to anyone considering renting through Marsh & Parsons. My experience has been deeply frustrating, and I hope others can avoid similar difficulties.

Date of experience: November 22, 2024

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