Review summary

Marsh & Parsons Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.

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See what reviewers are saying

LO

Lisa O'Dwyer

5 out of 5 stars
Marsh and Parsons, Tooting - a really good experience!

I recently used the Tooting Bec branch of Marsh and Parson to sell my property and cannot speak highly enough of their Director, Angelo Mulholland. Angelo and Thomas Syms were reliable and honest in their dealings with me, they are both highly experienced agents who know the wider housing market and the local market well and understand the impact of the change in one on the other. Connor Marney, managed the on-the-ground marketing and sale of my property, an absolute star! Calm and reliable, unfailingly polite and hard working I felt really fortunate having Connor as part of my sales team. A big thank you to M&P, I have no hesitation in recommending you!

T

Tracy

1 out of 5 stars
I worked with Marsh and Parsons to do a…

I worked with Marsh and Parsons to do a short-term lease. My agent rushed me to send over full funds (deposit and entirety of rent) immediately to secure the flat, warning me that I might not get the place otherwise, so I did. He wrote to confirm that I got the place. A month later, he said that I actually did not get the place as apparently the landlord was no longer renting it out, despite the contract and confirmation. He “generously” — that’s sarcasm — offered to refund the money. When he sent it back, it was short $1k. He refused to do anything else about it. Not only did he fail to fulfill contract obligations and screw me over that way, he also caused me financial loss for the privilege.

GD

Graeme Downie

5 out of 5 stars
Flat windows fixed

Windows fixed on flat quickly and efficiently.

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All reviews

791 total • Write a review

Showing 111 - 120 of 787 reviews
JP
5 out of 5 stars

Baran was fantastic to work with and…

Baran was fantastic to work with and was extremely helpful as we are leaving a property we have been living in for 3 years so there is a lot to do! We would recommend him to anyone- Thanks Baran!

Date of experience: January 22, 2025

GC
5 out of 5 stars

Baran Mehmet at M&P has managed my…

Baran Mehmet at M&P has managed my lease in Battersea. He has been thorough and prompt throughout our tenancy. Of particular note he has been outstanding in helping us through end of tenancy arrangements. Highly recommended.

Date of experience: January 22, 2025

C
5 out of 5 stars

Max from the lettings team was…

Max from the lettings team was extremely helpful and professional. Great experience with M&P. I highly recommend!

Date of experience: January 21, 2025

A
5 out of 5 stars

Difficult set of requirements…helpful estate agent

I had a difficult set of requirements for a short term rental property and Ema Lowe bent over backwards to try to help me locate the right rental property. Ema was energetic, hard working and thoughtful and I would highly recommend her if you are searching for a rental property in Earl's Court.

Date of experience: January 20, 2025

MF
5 out of 5 stars

Exceptional Service and Support from Marsh & Parsons

We’ve had an absolutely fantastic experience with Marsh & Parsons, thanks to William, who has been an absolute star throughout. From the very beginning, William has been a pleasure to deal with—his professionalism, efficiency, and genuine care have made all the difference. He is incredibly responsive to any queries or urgent matters and has always gone out of his way to resolve issues quickly and efficiently. Whether it’s arranging plumbers, electricians, or other professionals for property-related issues, William handles everything seamlessly, which has taken so much stress off our shoulders. It’s rare to come across someone so dedicated and proactive, and we genuinely feel lucky to have had his support. William has turned what could have been stressful situations into manageable ones, giving us complete peace of mind. We cannot recommend Marsh & Parsons highly enough, and William has been a huge part of making our experience with them so positive. Thank you for everything!

Date of experience: January 20, 2025

ME
5 out of 5 stars

Efficient and helpful service

Baran was very helpful with reminding us about our responsibilities as tenants and helping us to book the necessary inspections.

Date of experience: January 17, 2025

FK
5 out of 5 stars

Tenancy management

Highly recommend Sasha Patterson at M&P. When dealing with us regarding changes in tenants she made every absolutely smooth and effortless!

Date of experience: January 17, 2025

jl
5 out of 5 stars

Property Management

Subject: Review for Baran Mehmet - Tenancy Manager at Marsh & Parsons I recently had the pleasure of working with Baran Mehmet, Tenancy Manager at Marsh & Parsons, regarding a Council Tax issue for my property. I want to express my sincere gratitude for the exceptional service I received. Baran was incredibly responsive and efficient in handling my concerns. He promptly notified the tenants about the outstanding Council Tax bill and provided them with useful resources to assist in resolving the matter. His proactive approach made the process quick and hassle-free, allowing me to focus on other responsibilities while knowing that the situation was being managed effectively. I truly appreciate Baran’s professionalism and dedication to providing excellent customer service. It has made a significant difference in my experience as a landlord. I would highly recommend Baran and the team at Marsh & Parsons to anyone in need of property management services. Thank you again for your support! Best regards, Justin Laurie

Date of experience: January 16, 2025

S

SL

US

5 out of 5 stars

Great support from the M&P team

Krysten and Joanna have managed tenant queries and interactions smoothly and effectively. All correspondence has been professional, personable and timely and ensured any issues are resolved swiftly. Thank you.

Date of experience: January 16, 2025

C

CP

US

5 out of 5 stars

Dealing with outside contractors

Previously, I’ve had a lot of turnover in property managers assigned to me and some seemed to have lacked any real knowledge of the job or an understanding of how to deal with outside contractors. Some of the work done by contractors doing electric or gas certificates for instance have seemed to be plain wrong. Several times I had to demand a second opinion from another contractor which proved this to be the case. Things have improved recently, since Abdullah Leghari became my property manager, I haven’t had that sort of problem. Any issue has been dealt with promptly and correctly, and all the recent contractors work has been done properly. Abdullah seems to have a much better understanding of what needs to be done and able to relate that to the contractors. Also I appreciate Charlie Caine stepping in promptly when Abudullah was on leave.

Date of experience: January 14, 2025

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