ManFirth Electric receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about communication and customer service.
Arranged to take my broken Pure escooter up on Wed 16th July due to the screen not staying on, the guys were brilliant, they did a diagnosis and they discovered it was actually a new screen which was needed. Took them an hour whilst i waited. I had explained that i was needing it for the weekend and had drove from Nottingham to Leeds. Would defo recommend and use them again. thank you so much!!
When I contacted them by phone, started to describe the issue with my Grandson's E Scooter ... within seconds the person completed what the issue was! Clearly, therefore, they'd experienced this issue so this gave me great confidence that they were what they said they were as opposed to a more general electronics repair business. I asked if I could bring it to their unit straight away, they were very pleased for me to do that. So within 30 minutes I was there, the issue was confirmed, I was given a solution and it's price and told it would take about 45 minutes. Despite them clearly being busy, they said they would do it whilst I waited; in the event, it was fixed and working in about 30 minutes. Their Unit is a little difficult to locate but when I rang, they told me if I had any difficulties, to just call them. As it turned out, I was actually about 500 metres away but they walked that distance so I could see him! Great customer-centric philosophy. In conclusion ... great operational capability combined with great customer service. I would absolutely recommend Man Firth without hesitation and I wish them well for the future.
I took my e-scooter in to be repaired with Manfirth after I had left it almost 3 weeks with another company, who had not sourced the problem/fault. As a business owner myself it’s paramount to keep your customer updated by answering calls and texts. All of which Manfirth did. E-scooter repaired in less than 2 days. Very impressed.
Excellent Bike and Service from ManFirth Electric! I recently purchased an electric bike from ManFirth Electric, and I'm thrilled with both the product and the service. The bike is top-quality, with great battery life and a smooth ride. The staff were incredibly helpful, guiding me through the features and helping me choose the perfect model. Their customer service was outstanding, making the entire buying process easy and enjoyable. Highly recommend ManFirth Electric for anyone in the market for an electric bike!
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www.manfirth.com119 total • Write a review
Ordered some brake pads and they came very quickly. Not used them yet as I don’t need to but I’m sure they are fine.
Date of experience: March 27, 2021
I paid for 2-4 day delivery and it still hasn't turned up over a week later very disappointing service
Date of experience: March 25, 2021
US
Purchased my first electric scooter from Man Firth’s showroom. Excellent knowledge and advice, I was able to actually road test the different models which I found invaluable. No pressure to buy, very patient whilst I made my decision. I wouldn’t hesitate in recommending you visit the showroom or buy with confidence over the phone or online.
Date of experience: March 16, 2021
I’d ordered 2 sets of Nut brake pads, didn’t need them in the end and was offered refund before I’d asked.
Date of experience: March 16, 2021
Very happy with this companies service. Quick and promised delivery, communication was fantastic. Couldn't have asked for a better service. If I purchase another scooter then this is the company I will be using.
Date of experience: March 11, 2021
A good service would order from them again
Date of experience: March 8, 2021
Amazing team, great communication via email. Allowed me as much time as I needed to decide on a scooter and gave me helpful suggestions. Very knowledgeable about all products and incredibly great to work with. If I purchase any other scooter or accessories, it will definitely be from here
Date of experience: March 1, 2021
Excellent. Fast and efficient service. Scooter is fabulous.
Date of experience: March 1, 2021
