Review summary

Lyca Mobile SE receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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M

Maria

5 out of 5 stars
The customer service representative who…

The customer service representative who helped me was very knowledgeable and helped me with the issue.

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MJ

Mikael Jakobsson

1 out of 5 stars
Broken webshop, and unavailable support

Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement), but no confirmation email or any other information was given. Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual". This message is on regardless on time of day. So, when is "usual"? The LIA chatbot is hopelessly unhelpful and useless.

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S

S

1 out of 5 stars
Katastrof ,ringer kundtjänst kan knappt…

Katastrof ,ringer kundtjänst kan knappt sitt egna jobb

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S

Steve

1 out of 5 stars
Unreliable and deceptive

I signed up with them as they promised free roaming service for calls texts and data but my sim simply does not work outside Sweden and when I called about it they said I had to pay extra for roaming even though they promised it for free and then hung up on me.

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All reviews

877 total • Write a review

Showing 851 - 860 of 873 reviews
NK

Had a nice experience with Customer…

Had a nice experience with Customer care for my request to cancel the auto recharge. Executive Daisy was helpful to handle the request.

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W

VERY BAD SERVICE WITH CUSTOMER SERVICE…

VERY BAD SERVICE WITH CUSTOMER SERVICE AGENTS I want to write about the bad service, of the call center agent service, I called 3 times to have my credit purchased a day before it usually does not activate at the moment .. and one of the customer service guys, began to yelling at the phone that I had to wait 2 days ... he didn't even listen to my case, he didn't even check, he kept repeating the same thing that he couldn't do anything that he had no boss who couldn't do anything, a shame in customer service.

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ss

Last person talked at Lyca was so good…

Last person talked at Lyca was so good but before that it was so bad, it took 10 days to complete my request but in the end it took only 24 hours. Thanks

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LC

Hi Cej.

Hi Cej. I really appreciate your help. Thanks man for the good service. You provided me a good option, although I'm still waiting for the approval, but you are the best CS agent I talked. Happy thanks giving man Regards Chitra 😊

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rk

fast response thank to the CS agent

fast response thank to the CS agent

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SR

Extremely bad customer service

Hi, i ordered a Lyca Smart L sim-card last month (on Sept. 5, 2019). when the bundle was over, it was auto-renewed(on Oct. 4, 2019) which i had turned off in the first place. I immediately e-mailed the customer care service and also called them on the next working day(Oct.5, 2019). The customer service executive told me that it will take 12 business days for the supervisor to resolve this case. I again called them(on Oct.21, 2019) they told me the request was accepted by the supervisor and i will get my refund within 7 business days. Today(Nov. 4, 2019), i called them again to get the update of my case, One of their customer care executive (Karen Halman) was very rude and she told me that my request was rejected and i will not get any refund as i have started using the bundle which they did not deactivate immediately after i filed the complaint. Also she said my bundle was deactivated on Oct. 23, 2019 and they had refunded the money to my main balance which i was not notified till today. i was not able to make calls or use internet from Oct.25, 2019. When i asked her to transfer the call to the supervisor, she made me wait for 30 minutes, i also have the screen shot of the call duration and have recorded the call. Also she cut the call while i was explaining to her. i think the complaint from my side is completely reasonable. This is not the kind of response expected from a customer service. It is extremely bad, rude and pathetic to experience something like this from Lyca and i would like to have an explanation for this case. Thank you, Sahana Ravikumar

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JL

Im really happy with Lycamobile

Im really happy with Lycamobile because my SIM card stop to work and I spoke with them and fix the problem immediately

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TD

I had a simple request for transferring…

I had a simple request for transferring my number from one LYCA sim to another LYCA SIM and that took 10 to 12 working days. I was dissapointed with this long time. Calling at the customer care number didnt help. However when I escalated it to the escalation mail id things started moving and finally it was done. So thanks to the escalation team but poor show by the regular team.

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M

Bra och billigt

Bra och billigt

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fr

100% SATISFIED WITH THE CUSTOMER SERVICE

VERY IMPRESSIVE CUSTOMET SERVICE I got from KATH. She was able to help me address my network problem very fast and explained to me very clearly step by step how to fix my problem. 100% satisfied from the help that I got. I won’t change my network Lycamobile. Hope all the cust.representatives are like her.

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