Lyca Mobile SE
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Extremely bad customer service
Hi, i ordered a Lyca Smart L sim-card last month (on Sept. 5, 2019). when the bundle was over, it was auto-renewed(on Oct. 4, 2019) which i had turned off in the first place. I immediately e-mailed the customer care service and also called them on the next working day(Oct.5, 2019). The customer service executive told me that it will take 12 business days for the supervisor to resolve this case. I again called them(on Oct.21, 2019) they told me the request was accepted by the supervisor and i will get my refund within 7 business days. Today(Nov. 4, 2019), i called them again to get the update of my case, One of their customer care executive (Karen Halman) was very rude and she told me that my request was rejected and i will not get any refund as i have started using the bundle which they did not deactivate immediately after i filed the complaint. Also she said my bundle was deactivated on Oct. 23, 2019 and they had refunded the money to my main balance which i was not notified till today. i was not able to make calls or use internet from Oct.25, 2019. When i asked her to transfer the call to the supervisor, she made me wait for 30 minutes, i also have the screen shot of the call duration and have recorded the call. Also she cut the call while i was explaining to her. i think the complaint from my side is completely reasonable. This is not the kind of response expected from a customer service. It is extremely bad, rude and pathetic to experience something like this from Lyca and i would like to have an explanation for this case. Thank you, Sahana Ravikumar