The customer service representative who…
The customer service representative who helped me was very knowledgeable and helped me with the issue.
Useful
Share
4.1
Great
877 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lyca Mobile SE receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Broken webshop, and unavailable support
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement), but no confirmation email or any other information was given. Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual". This message is on regardless on time of day. So, when is "usual"? The LIA chatbot is hopelessly unhelpful and useless.
Useful
Share
Katastrof ,ringer kundtjänst kan knappt…
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
Useful
Share
Unreliable and deceptive
I signed up with them as they promised free roaming service for calls texts and data but my sim simply does not work outside Sweden and when I called about it they said I had to pay extra for roaming even though they promised it for free and then hung up on me.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.lycamobile.seAll reviews
877 total • Write a review
Showing 841 - 850 of 873 reviews
KH
Profile address error, pathetic service
Update 28-02-2020: Finally resolved, someone from the Lyca Trust team was good and got my address updated. ______________________________________ Update 22-02-2020: Some progress, but still not resolved yet. Provided all details and waiting, back to square one ... Really inconvenient. Doesn't say at all on the website how to update the address! ______________________________________ Update 18-02-2020: They did respond but still not resolved yet. Provided all details and waiting, back to square one ... ______________________________________ 12-02-2020 I'm trying to get my profile address updated on my account in Lycamobile Sweden website. It shows some weird error both from my android mobile and laptop web browser. I've sent lyca customer service all the details and provided all ID proofs as requested. But after that they have disappeared and not responding. Even I called on their number 3332 but no use.
Useful
Share
TB
Lyca mobile officer has returned…
Lyca mobile officer has returned quickly to solve my problem
Useful
Share
D
Lycamobile data from Sweden doesn't work in Berlin
Hi! I attached a copy from my Facebook chat with Lycamobile (with sensitive information blanked out). I flew to Berlin and my data simply didn't work. I had a bundle with EU roaming and I even had leftover credit - the internet just didn't work. It didn't work for my partner either, who has the Lycamobile and the same bundle as me. It had one moment when it worked for 5 min, which was when I landed with the plane and disabled airplane mode while I was still in the plane. By the time I got out of the plane, it didn't work for quite some time, until later, when I thought it got fixed due to the Lycamobile team helping me (as depicted in the chat below). Therefore, I promptly expressed my gratitude for solving the problem. Unfortunately, it didn't work 5 min later too, funnily enough being after I expressed my thanks (which is not depicted in the chat, something that happened soon after). I simply just didn't bother to ask for help again. The whole experience made me feel defeated and I think I will have to upgrade to a better mobile subscriber than Lycamobile this year. 11/29/19, 11:42 AM Hi, My mobile data roaming in Germany doesn't work. My Lycamobile is from Sweden. My number is: +46*********. The code on my sim is: ********** **********. Can it be fixed somehow? It worked for a second when I first got out my phone from airplane mode. I updated my APN settings for it to work first; with APN: data.lycamobile.se / USER: lmse / PW: plus. After a while, it doesn't work anymore. I have both credit and a bundle. --- Hi D*****, Thank you for your message. Sorry that your internet is not working abroad. Are you already in Germany when you activated the bundle? Or was it in Sweden? Regards, Pauline from Lycamobile --- It was in Sweden. I am using the Smart L bundle. I was expecting EU roaming (~3.5GB?) inside the 8GB data that is in the bundle. --- Hi D*****, Yes. That is correct. Can you help me with the below details for us to check your account with my colleague. Error message you are getting: Phone IMEI: Time stamp of the issue: Regards, Pauline from Lycamobile --- IMEI is ***************. Timestamp is: 11/29/2019 anywhere after 08.36. --- 11/29/19, 4:32 PM Seems to work now! Thank you! --- Great to hear that D***** 😊. We are always at your disposal if you need further assistance. Regards, Pauline from Lycamobile --- If you have a minute and want to share your experience contacting us, please consider leaving a quick review, just follow the link, [feedback link].
Useful
Share
GK
Bra pris men lite krångligt
Bra pris men lite krångligt att komma igång och många moment innan man får tillgång till internet. Dock snabb, trevlig och kunnig kundservice, framförallt från Daisy.
Useful
Share
I
Had a positive view about lycamobile…
Had a positive view about lycamobile today after my previous experience speaking to their customer service. spoke to one Linnea who was so helpful and nice, very calm and was ready to listen to my questions and as well comes up with a solution. she made it too easy from what am used to with lycamobile.
Useful
Share
M
I absolutely DON'T recommend Lycamobile.
Bad customer service, weak connection, and dysfunctional website. Have been without network connection for many days now and loosing on my bundle time which will be the last as i will be moving to another provider because customer service have not given me any answer or helped me to solve the issue as well as other problems that i got tired of with Lycamobile. For example, i cannot find my address on the website and therefore i cannot register and therefore cannot do many important things that require registration first which is very frustrating. The connection is weak in many areas from my experience and in fact it disappears sometimes completely. I would absolutely NOT recommend Lycamobile. It might seem that they have better prices but compared to the problems i've mentioned it is totally NOT worth it. I had been very patient and tried to contact with them many times and get their help to solve these problems but the level of frustration from the lack of response or solutions has become unbearable as i had been without network connection for many days now.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.