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Jan 4, 2020

Lycamobile data from Sweden doesn't work in Berlin

Hi! I attached a copy from my Facebook chat with Lycamobile (with sensitive information blanked out). I flew to Berlin and my data simply didn't work. I had a bundle with EU roaming and I even had leftover credit - the internet just didn't work. It didn't work for my partner either, who has the Lycamobile and the same bundle as me. It had one moment when it worked for 5 min, which was when I landed with the plane and disabled airplane mode while I was still in the plane. By the time I got out of the plane, it didn't work for quite some time, until later, when I thought it got fixed due to the Lycamobile team helping me (as depicted in the chat below). Therefore, I promptly expressed my gratitude for solving the problem. Unfortunately, it didn't work 5 min later too, funnily enough being after I expressed my thanks (which is not depicted in the chat, something that happened soon after). I simply just didn't bother to ask for help again. The whole experience made me feel defeated and I think I will have to upgrade to a better mobile subscriber than Lycamobile this year. 11/29/19, 11:42 AM Hi, My mobile data roaming in Germany doesn't work. My Lycamobile is from Sweden. My number is: +46*********. The code on my sim is: ********** **********. Can it be fixed somehow? It worked for a second when I first got out my phone from airplane mode. I updated my APN settings for it to work first; with APN: data.lycamobile.se / USER: lmse / PW: plus. After a while, it doesn't work anymore. I have both credit and a bundle. --- Hi D*****, Thank you for your message. Sorry that your internet is not working abroad. Are you already in Germany when you activated the bundle? Or was it in Sweden? Regards, Pauline from Lycamobile --- It was in Sweden. I am using the Smart L bundle. I was expecting EU roaming (~3.5GB?) inside the 8GB data that is in the bundle. --- Hi D*****, Yes. That is correct. Can you help me with the below details for us to check your account with my colleague. Error message you are getting: Phone IMEI: Time stamp of the issue: Regards, Pauline from Lycamobile --- IMEI is ***************. Timestamp is: 11/29/2019 anywhere after 08.36. --- 11/29/19, 4:32 PM Seems to work now! Thank you! --- Great to hear that D***** 😊. We are always at your disposal if you need further assistance. Regards, Pauline from Lycamobile --- If you have a minute and want to share your experience contacting us, please consider leaving a quick review, just follow the link, [feedback link].