Travel insurance
Getting travel insurance was straightforward and dealt with quickly
Leisure Guard Insurance Services
Reviews 1,000•
4.8
Money & Insurance4.8
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.8
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Leisure Guard Insurance Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Easy to book
Easy too book. Good value for money.
Great
Great, easy to do
Easy to access their site and good value
Easy to access their site and good value
Company details
Information provided by various external sources
No description available yet.
Contact info
All reviews
1,000 total • Write a review
Showing 181 - 190 of 996 reviews
RB
Benefits on policy
Benefits on policy, cost of policy
Date of experience: July 5, 2025
PM
Patrick Moon
US
Easy to use and good price.
Easy to use and good price.
Date of experience: July 5, 2025
SH
Very easy and very reasonable price
Very easy and very reasonable price
Date of experience: July 4, 2025
ER
Absolute nightmare
Absolute nightmare. We had to wait over 4 weeks for a response. Even the customer service agent was unable to proceed our claim because of the failing system. Extremely difficult to work with and their system 'locking things in' makes it nye on impossible to make changes to the claim. We were forced to re-do our claim because of a simple category choice. As we were unable to provide proof from an airline that we did not take a flight, even though it was cancelled, due to the airline being unresponsive, we were told the claim is not straightforward and we may not receive a refund. The process needs work, the online system was consistently failing for us - unable to input, unable to proceed, etc. Definitely do not get insurance with LeisureGuard unless you revel in painstaking claims processes. This is the worst experience I've had. It felt like the customer service agent did not know what or how to do anything - simple things like adding notes to the claim instead of recreating a whole new claim.
Date of experience: July 4, 2025
AG
Too much repetition of questions
Too much repetition of questions, and spelling out almost each answer with phonetic alphabet (maybe a little understandable but VERY tedious.) Renewal quote sent by e-mail, but when rang to renew they quoted about £80 higher! They did allow renewal at quote price after I complained!!
Date of experience: July 4, 2025
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