Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 881 - 890 of 996 reviews
c
cr
US
First Class Customer Service
It is the first time that I have decided to change my mobile phone provider from EE to Lebara. I was sick to the back teeth of one increase after another. The transfer to Lebara and keeping my number has resulted in success other than a slight glitch with the sim card which was resolved by Vivec Biswas, Not only do Lebara answer the call very quickly but thanks to Vivec they also resolve problems quickly, very polite, very patient.
Date of experience: July 1, 2025
mV
I had trouble with internet
I had trouble with internet , but aniket was the man he sorted it out for me God bless him man also good work lebara your service is always top
Date of experience: July 1, 2025
JF
Jill F
US
Impatient customer services
As an IT disaster I needed someone with patience to help me get started with my SIM and account set up and importing my number etc. I got an impatient CS person who clearly was frustrated by my slowness to comprehend what to do. Remember Lebara not everyone is a child who is a customer of yours.
Date of experience: July 1, 2025
EE
Emma E
US
Imran Khairdi Was an exceptional…
Imran Khairdi Was an exceptional customer service agent. He made me feel like a valued customer. I am not very technical and got confused during the all and made an error. Imran Khairdi Was incredibly patient with me & rectified my error. I am over the moon with today’s experience calling lebara and the wonderful customer service that I received.
Date of experience: July 1, 2025
AF
Spoken to Rohan.A he was very…
Spoken to Rohan.A he was very understanding and listened to my enquiry and dealt with my issue immediately very friendly highly recommended to family and friends thank you once again Rohan.A
Date of experience: July 1, 2025
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