Really helpful service
Really helpful service
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4.7
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
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Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
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I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
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Company details
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 141 - 150 of 996 reviews
XL
Selvaraj did a great job and help me to…
Selvaraj did a great job and help me to resolve my issues.
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A
Prachi sorted out my problem in a few minutes
Prachi sorted out my problem in a few minutes. This is an incredible contrast with some other member of your staff who literally took one hour and a half to order a sim card. I appreciate that they (sorry, not sure if Prachi is a femail / male / neutral name) have dealt with my problem promptly and diligently, even considering that it was 10 minutes before 9:00 pm. Highly appreciated.
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RC
Horrendous experience on hols
Quite simply, their sim for mobile data doesn't work. Do not take your phone on holiday if this is your only sim. They piggyback of Vodafone who want nearly £3 a day to use the network so Lebara won't be able to let you have it for free. Been away 2 days...Nothing. Ignore the generic response from Lebara. It doesn't work. You have been warned.
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BO
The advisor Harshada was not only…
The advisor Harshada was not only knowledgeable about the service but also very helpful after dealing with two previous agents who couldn’t help.
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MA
I called earlier and made complaint for…
I called earlier and made complaint for DATA that going out which we don't use All the time all 4 x Sim only contracts that me mainly we all use it indoors connected with WIFI.
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MK
Kunal has been outstanding and…
Kunal has been outstanding and exceptional throughout the conversation. He is a 🌟
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