Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
L
LP
US
IT WILL BE AN HEADACHE, don't use Lebara
requested a STAC from lebara and two different new providers said it doesn't work. Requested a PAC and lebara returns an error. Tried the 'help' on their website and they make you solve puzzles by having to click on sitting ducks, so I gave up. This provider is NAUSEATING. Never again.
Date of experience: July 18, 2025
PR
Yogiraj was very prompt and helpful
Yogiraj was very prompt and helpful
Date of experience: July 18, 2025
KB
Esha was prompt and super helpful
Esha was prompt and super helpful. Checked back in with to make sure what she'd done had worked. Fantastic.
Date of experience: July 18, 2025
FN
Experience with Sayali
Sayali was swift and very helpful. He spoke in details and resolved my issues to my satisfaction
Date of experience: July 18, 2025
ML
Lost phone stress
I unfortunately lost my mobile phone at a festival while on holiday. The next morning I phoned lebara and a I got through to Diksha Kirtiwar. They dealt with my issue very quickly and in a friendly manner. They cancelled my sim card and promptly sent out another. Was very pleased with how she dealt with it as it reassured me in a stressful situation. Very pleased.
Date of experience: July 18, 2025
BF
Great service and quick response for…
Great service and quick response for Selvaraj
Date of experience: July 18, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.