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HomeTravel & Tourismlastminute.com Reviews
lastminute.com logo

lastminute.com Reviews

3.8333333333333335 out of 5 stars
3.8333333333333335 out of 5 stars
3.8
|Great|60 reviews

Last reviewed today

TrustScore

3.8
3.8333333333333335 out of 5 stars
Great
5 out of 5 stars
31
4 out of 5 stars
13
3 out of 5 stars
2
2 out of 5 stars
3
1 out of 5 stars
11
60 reviews in total

Review summary

Reviewers express a generally positive experience with lastminute.com, highlighting the ease of the booking process and the quality of service provided by staff, particularly praising individuals like Giulia and Luisa for their professionalism. Many customers appreciate the affordability and smooth execution of their trips, with several noting that everything went as planned. However, there are significant concerns regarding customer service, particularly in emergency situations, as some users report difficulties in contacting support and receiving timely assistance. Complaints also arise about issues with flight changes and rental car bookings, where customers feel their needs were not adequately addressed. Overall, while many enjoy their travel experiences, the challenges with customer support and communication dampen the sentiment for some.

✨
Based on reviews, created with AI

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See what reviewers are saying

Janette Huxtable
Janette HuxtableFeatured

14 hours ago

5 out of 5 stars

I found ease of the booking process and…

I found ease of the booking process and the service provided was really good .Some sights to book through could be a bit more confusing which makes it more difficult to book but really happy with las... See more

Mattia T
Mattia TFeatured

14 hours ago

1 out of 5 stars

EMERGENZA VOLO 11 APRILE - NEGATA RIPROTEZIONE LEGALE

Pessima gestione di un'emergenza con partenza imminente (11 aprile). La compagnia originale (Etihad) ha posticipato il mio volo di 24 ore. Ai sensi del Regolamento CE 261/2004, ho il diritto legale al... See more

Ari Pekka Kekäläinen
Ari Pekka KekäläinenFeatured

14 hours ago

5 out of 5 stars

Pelkät lennot tilasin

Pelkät lennot tilasin. Kaikki toimi niinkuin piti ja matka oli edullinen. Olen tyytyväinen🙂

Florence McGowan
Florence McGowanFeatured

14 hours ago

1 out of 5 stars

Think twice before using

The Last minute.com website removed my husband as the named driver. I paid extra for full waiver. I contacted you immediately, you confirmed you would change name of driver with rental company and... See more

Filter by rating:
Mz
Mz
1 reviews•New Reviewer
about 22 hours ago
5 out of 5 stars

Great experience

They offer so many deals for so many locations that can fit around your availability. The app was easy to use and access when managing booking

Helpful?
Sky
Sky
1 reviews•New Reviewer
about 23 hours ago
5 out of 5 stars

Great last minute deal

Made a last minute deal for celtic manor, very good price, easy correspondence. Had a lovely stay, will defo use again.

Helpful?
Rainer
Rainer
1 reviews•New Reviewer
about 23 hours ago
5 out of 5 stars

Perfekte Planung

Alles, was wir gebucht hatten (Flug mit einchecken durch lastminute, Transfer vom Flughafen zum Hotel und auch zurück, sowie Hotel) hat hervorragend funktioniert und war ohne Beanstandung. Wir haben beim Hotel sogar noch ein Upgrade beim Zimmer bekommen.

Helpful?
Rebecca
Rebecca
1 reviews•New Reviewer
about 23 hours ago
4 out of 5 stars

Last Min Worked well

Last Min Worked well. Informed us of changed flights in due course.

Helpful?
Angela Leafe
Angela Leafe
1 reviews•New Reviewer
about 23 hours ago
4 out of 5 stars

Easy to book clear updates

Easy to book clear updates

Helpful?
Xavier Fougeron
Xavier Fougeron
1 reviews•New Reviewer
about 24 hours ago
4 out of 5 stars

Rapide conforme à l'attendu mais…

Rapide conforme à l'attendu mais absence de support humain en cas de questions, c'est un peu stressant

Helpful?
Andrea Havelock
Andrea Havelock
1 reviews•New Reviewer
about 24 hours ago
4 out of 5 stars

Location of hotel was ideal but the…

Location of hotel was ideal but the room was not what we expected for 4 stars

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Sujay Talesara
Sujay Talesara
1 reviews•New Reviewer
1 day ago
1 out of 5 stars

Absolute Nightmare reaching customer care

I’ve had a shocking experience trying to cancel my booking. The webpage for connecting to customer care is completely broken—pages either won’t load properly or end up as dead ends. I’ve tried the "live" chat multiple times, but an actual agent never connects. You’re just left staring at a loading screen or a "connecting" message that goes nowhere. I’ve wasted hours trying to reach customer care on the phone but they never respond - waited more than 44 minutes.

Helpful?
Ed
Ed
1 reviews•New Reviewer
1 day ago
1 out of 5 stars

I have been trying to Cancel a Hotel…

I have been trying to Cancel a Hotel stay for over a Week with no success! Not responding to emails and making it extremely difficult to cancel, although the Hotel booking was with free cancellation, They’ll Charge £75 Admin fee. Worst Company ever had to deal with. NEVER AGAIN!!!!

Helpful?
Gkk “Nickte i” Joik
Gkk “Nickte i” Joik
1 reviews•New Reviewer
1 day ago
4 out of 5 stars

Malta ist toll

Malta ist toll, leider wurden beide Gepäckbuchungen wieder von lastminute.com storniert und das Geld zurück überwiesen. Keine Ahnung, was da schief gelaufen ist.

Helpful?
John Reynolds
John Reynolds
1 reviews•New Reviewer
1 day ago
5 out of 5 stars

Combined 2 flights from different…

Combined 2 flights from different airlines into one payment and was cheaper in the long run

Helpful?
//R Tyres Mer GL
//R Tyres Mer GL
1 reviews•New Reviewer
1 day ago
4 out of 5 stars

Very small and light jet

The jet to Manchester was too small and light in the air. Not as comfy as the big planes

Helpful?
sonia Kerr
sonia Kerr
1 reviews•New Reviewer
1 day ago
3 out of 5 stars

The room was nice could do with…

The room was nice could do with updating bathroom bath was chipped . Staff nice in hotel

Helpful?
Kelsey Connor
Kelsey Connor
1 reviews•New Reviewer
1 day ago
5 out of 5 stars

Point a hotel

Nice hotel, easy booking. Good location. Would go again

Helpful?
Francesca Zanardo
Francesca Zanardo
1 reviews•New Reviewer
1 day ago
5 out of 5 stars

Andato tutto a meraviglia dal viaggio…

Andato tutto a meraviglia dal viaggio all’alloggio Fantastico

Helpful?
Abderrahime
Abderrahime
1 reviews•New Reviewer
1 day ago
3 out of 5 stars

Bonjour,

Bonjour, Je souhaite partager mon expérience concernant le voyage en avion. Dans l’ensemble, le vol était très agréable : le décollage, le trajet et l’atterrissage se sont très bien passés. Cependant, il y a un problème au niveau de l’organisation des horaires. Il y a systématiquement un retard au départ, d’environ une heure ou une demi-heure. Cela s’est produit aussi bien à l’aller qu’au retour. Merci de votre attention

Helpful?
Stéphane
Stéphane
1 reviews•New Reviewer
1 day ago
2 out of 5 stars

Annulation de location après 1 h

J’avais louer une voiture à récupérer à l’aéroport, je n’ai pas trouvé l’agence tout de suite et après avoir galéré à la trouver l’hôtesse me dit qu’il est trop tard et que la location est annulée, rien n’est précisé lors de la réservation sur le fait qu’après 1 h la location est perdue…

Helpful?
Sonia
Sonia
1 reviews•New Reviewer
1 day ago
5 out of 5 stars

Viaje estupendo

Viaje estupendo, fácil de reservar elegir vuelos y asientos de elegir el hotel y tanto las dos aerolíneas que cogí como el hotel estupendo la verdad que es muy contenta ha salido todo estupendo

Helpful?
Anna
Anna
1 reviews•New Reviewer
1 day ago
5 out of 5 stars

Perfetto

L’esperienza con last minute è stata fantastica, Roberto è una persona fantastica, ho avuto problemi con il pagamento e mi ha contattato telefonicamente per aiutarmi. Super consigliato!

Helpful?
sameerabhatkar
sameerabhatkar
1 reviews•New Reviewer
1 day ago
5 out of 5 stars

For everyone who has priority to save money and benefit from the package. This is for you

1 - best deals make you feel always great as last minute does. 2) company doing well in finding all complete deal under one roof

Helpful?
Previous123Next

Alternatives to lastminute.com

Drnights logo

Drnights

4.9 out of 5 stars

4.9 (30 reviews)

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About lastminute.com

CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.

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Category

Travel & Tourism

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