lastminute.com
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Absolute Nightmare reaching customer care
I’ve had a shocking experience trying to cancel my booking. The webpage for connecting to customer care is completely broken—pages either won’t load properly or end up as dead ends. I’ve tried the "live" chat multiple times, but an actual agent never connects. You’re just left staring at a loading screen or a "connecting" message that goes nowhere. I’ve wasted hours trying to reach customer care on the phone but they never respond - waited more than 44 minutes.