Landmark Stores is a retail company specializing in country clothing and footwear, offering a curated selection of high-quality products from renowned brands such as Barbour, Schoffel, Fairfax & Favor, Holland Cooper, and Levi's. With multiple locations in the UK, including Broadway, Cirencester, Marlborough, and Oakham, Landmark Stores caters to customers seeking stylish and functional apparel for outdoor and country living. The company provides a range of products for both men and women, including jackets, footwear, knitwear, and accessories. Landmark Stores also emphasizes customer convenience by offering free next day delivery on online orders. By focusing on quality and a diverse selection of lifestyle brands, Landmark Stores aims to meet the needs of outdoor enthusiasts and individuals who appreciate country fashion.
Landmark Stores receives a mix of reviews, with a notable number of positive experiences highlighting the helpful and courteous staff, as well as fast shipping and good prices. Many customers express satisfaction with the quality of items and the ease of the ordering process, often praising the store for its excellent customer service and quick refunds.
However, there are significant complaints regarding poor customer service in some locations, with reports of rude and misinformed staff, particularly at the Broadway store. Some consumers feel belittled by staff interactions, which detracts from their shopping experience. While many appreciate the store's offerings and service, the negative feedback about customer interactions suggests room for improvement. Overall, Landmark Stores has a generally positive reputation, but customer service issues need addressing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 33 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | 5.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“Bought twice in separate orders and delivery was fast”
“Poor, Rude & Misinformed Customer Service at Landmark (Broadway) My husband purchased a lemon Cotopaxi "Do Good" swe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.3 out of 5 (good) | 3.7 out of 5 (good) | — | 33 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Landmark Stores is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.7).
33 reviews of Landmark Stores. Filter by what matters to you.
Little landmark store sale shop, just fabulous Great stock great prices, staff just wonderful Just love this shop!! I have been visiting and buying from this shop for the last three years
This review refers to the shop in Broadway. I purchased a pair of Blundstone Boots in store yesterday and mistakenly bought a size too small. I returned today with my insoles that I wear in my walking boots and the assistant happily allowed me to pop these in and try the next size up, result was they fitted perfectly. Staff were friendly, polite and courteous. I walked away with a lovely pair of boots and treated myself to a new pair of Levis jeans, result!
Bought twice in separate orders and delivery was fast. no issues. Had to return an item (buyer pays for the return, but was made clear up front). Used their return form and money was refunded basically the day it arrived! From my experience so far, no issues would buy again.
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Good price and fast shipping
Regretfully, I had to make a return of of an item that did not fit. The business refunded the full amount immediately. The item had been beautifully but ecologically packaged and the company's communications were excellent. I would be very happy to purchase other garments from them another time.
I have never used or heard of this store before. Landmark came up as the cheapest result when I searched for a Patagonia retro fleece. My experience was excellent. Item arrived quickly. Very nicely packaged with the fleece wrapped in tissue paper and a bio-degradable landmark branded carrier bag underneath the shipping package. The item was shipped with DPD so I even got an 1 hour delivery window on the day the package was going to arrive. I will definitely be checking out the landmark store for outdoor clothing in the future. Thanks, Damian
I saw some mixed reviews on trustpilot so i was a bit cautious at first. But my experience has been 1st class. I ordered a cotopaxi batac del dia backpack. Which means you will get a totally random colour due to the way they're made. But I emailed landmark and on purchase told them what colours were my preference and they were very friendly, quick to respond and accommodating. It wasn't an exact match to what I wanted but was more then close enough and I love the bag I got. Also the bag was dispatched within a day and arrived the very next day so super quick delivery as well. Highly highly recommend, thank you all at Landmark.
My first time using landmark which I was a little unsure about as I or non of my friends had ever bought from them before. The item I was after was out of stock everywhere else I had looked for weeks and on the off chance was in stock at landmark which seemed too good to be true. However placed the order and the item has arrived super quick, well packaged and I got regular updates about my orders delivery which I really appreciated. Great service, would definitely use again and will recommend to my friends and family
This company were absolutely brilliant to deal with. I ordered a Barbour jumper on 30/11/21. It was too large, so I repackaged and sent it back, according to their very easy to follow instructions, requesting the next size down. The new jumper arrived this morning. Only a ONE WEEK turn around. That is great! Jumper is stunning too.
Visited Landmark Walking in Broadway, Cotswolds 16 Sep 21 and received outstanding service from Michelle who is so knowledgeable and helpful, she is a credit to Landmark. It was very important we acquired the right walking boots, there was no hard sell as I felt Michelle was passionate that we left with the right equipment that suited us for what we needed. Highly recommend and will be returning again.
Have visited landmark stores for many years as the advice is always so good. Recently visited the walking shop in Broadway for summer walking shoes for feet which have particular issues. Michelle was an absolute star. Her knowledge of brands and shoe attributes, including those they don’t stock was second to none and resulted in me purchasing the most comfortable pair of shoes ever. Have started taking walks again. Highly recommend. 👍
I ordered some Hoka walking boots, for which the website said you need to work in US shoe sizes (they're a US brand). I got a call from someone at the shop about an hour later to check I'd ordered correctly before they sent them out, which was certainly a good idea to do. (Apparently 50% of people don't realise and order their UK size.) Then a couple of hours after that I received a notification from the courier company of when they'd be arriving. Top notch customer service so far!
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This was my first time to shop at Landmark and I will most certainly do so again . My husbands boots were a fab price and arrived very thoughtfully packaged and presented . Despatch and delivery was super super speedy to N Ireland . I’m delighted , many thanks indeed !
Impeccable service. I had ordered a specific item at a big department store. After two weeks, they conceded that they had lost my order and could do nothing about it. Still wanting this item, I decided to try this store, knowing nothing about them, never having heard of them. Ordered easily online and item delivered next day by DPD local. Item as described and perfect. Will definitely buy from this store again as I have been so impressed. Simple, easy to use, fast and honest service. Thank you so much!
Love buying local. So popped into Landmark, Broadway, as I needed a replacement winter coat. Visited the store on Saturday and tried on a coat and reserved it with Michelle, so that I could make sure of my choice. Popped back in on Sunday to buy and the whole experience was wonderful. Yes I paid a bit more than I perhaps would have online, but with that I got a friendly face (thank you Michelle), expert advice (which I wouldn't have got online), a product that I could be sure was in good working order there and then in a colour I hadn't considered. Also, they said that if I had any issues I could just pop back in. This reinforced my belief that buying local is best. Melissa was also very helpful. What a great team! Best buying experience for me in a while - so thank you. Will definitely see you again.
Landmark Stores is a retail company specializing in country clothing and footwear, offering a curated selection of high-quality products from renowned brands such as Barbour, Schoffel, Fairfax & Favor, Holland Cooper, and Levi's. With multiple locations in the UK, including Broadway, Cirencester, Marlborough, and Oakham, Landmark Stores caters to customers seeking stylish and functional apparel for outdoor and country living. The company provides a range of products for both men and women, including jackets, footwear, knitwear, and accessories. Landmark Stores also emphasizes customer convenience by offering free next day delivery on online orders. By focusing on quality and a diverse selection of lifestyle brands, Landmark Stores aims to meet the needs of outdoor enthusiasts and individuals who appreciate country fashion.
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