Landmark Stores is a retail company specializing in country clothing and footwear, offering a curated selection of high-quality products from renowned brands such as Barbour, Schoffel, Fairfax & Favor, Holland Cooper, and Levi's. With multiple locations in the UK, including Broadway, Cirencester, Marlborough, and Oakham, Landmark Stores caters to customers seeking stylish and functional apparel for outdoor and country living. The company provides a range of products for both men and women, including jackets, footwear, knitwear, and accessories. Landmark Stores also emphasizes customer convenience by offering free next day delivery on online orders. By focusing on quality and a diverse selection of lifestyle brands, Landmark Stores aims to meet the needs of outdoor enthusiasts and individuals who appreciate country fashion.
Landmark Stores receives a mix of reviews, with a notable number of positive experiences highlighting the helpful and courteous staff, as well as fast shipping and good prices. Many customers express satisfaction with the quality of items and the ease of the ordering process, often praising the store for its excellent customer service and quick refunds.
However, there are significant complaints regarding poor customer service in some locations, with reports of rude and misinformed staff, particularly at the Broadway store. Some consumers feel belittled by staff interactions, which detracts from their shopping experience. While many appreciate the store's offerings and service, the negative feedback about customer interactions suggests room for improvement. Overall, Landmark Stores has a generally positive reputation, but customer service issues need addressing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 33 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | 5.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“Bought twice in separate orders and delivery was fast”
“Poor, Rude & Misinformed Customer Service at Landmark (Broadway) My husband purchased a lemon Cotopaxi "Do Good" swe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.3 out of 5 (good) | 3.7 out of 5 (good) | — | 33 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Landmark Stores is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.7).
33 reviews of Landmark Stores. Filter by what matters to you.
I ordered a coat online which was delivered promptly the next day. The quality of the coat and delivery was excellent, however I resent having to pay to return an item that does not fit, particularly given I have paid £200 for the coat. The coat was a heavy winter coat, and I had to pay for a signed return delivery which is pretty annoying. No complaints about anything other than having to pay for a return.
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Landmark Stores is a retail company specializing in country clothing and footwear, offering a curated selection of high-quality products from renowned brands such as Barbour, Schoffel, Fairfax & Favor, Holland Cooper, and Levi's. With multiple locations in the UK, including Broadway, Cirencester, Marlborough, and Oakham, Landmark Stores caters to customers seeking stylish and functional apparel for outdoor and country living. The company provides a range of products for both men and women, including jackets, footwear, knitwear, and accessories. Landmark Stores also emphasizes customer convenience by offering free next day delivery on online orders. By focusing on quality and a diverse selection of lifestyle brands, Landmark Stores aims to meet the needs of outdoor enthusiasts and individuals who appreciate country fashion.
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