Landmark Stores is a retail company specializing in country clothing and footwear, offering a curated selection of high-quality products from renowned brands such as Barbour, Schoffel, Fairfax & Favor, Holland Cooper, and Levi's. With multiple locations in the UK, including Broadway, Cirencester, Marlborough, and Oakham, Landmark Stores caters to customers seeking stylish and functional apparel for outdoor and country living. The company provides a range of products for both men and women, including jackets, footwear, knitwear, and accessories. Landmark Stores also emphasizes customer convenience by offering free next day delivery on online orders. By focusing on quality and a diverse selection of lifestyle brands, Landmark Stores aims to meet the needs of outdoor enthusiasts and individuals who appreciate country fashion.
Landmark Stores receives a mix of reviews, with a notable number of positive experiences highlighting the helpful and courteous staff, as well as fast shipping and good prices. Many customers express satisfaction with the quality of items and the ease of the ordering process, often praising the store for its excellent customer service and quick refunds.
However, there are significant complaints regarding poor customer service in some locations, with reports of rude and misinformed staff, particularly at the Broadway store. Some consumers feel belittled by staff interactions, which detracts from their shopping experience. While many appreciate the store's offerings and service, the negative feedback about customer interactions suggests room for improvement. Overall, Landmark Stores has a generally positive reputation, but customer service issues need addressing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 33 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | 5.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“Bought twice in separate orders and delivery was fast”
“Poor, Rude & Misinformed Customer Service at Landmark (Broadway) My husband purchased a lemon Cotopaxi "Do Good" swe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.3 out of 5 (good) | 3.7 out of 5 (good) | — | 33 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Landmark Stores is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.7).
33 reviews of Landmark Stores. Filter by what matters to you.
I ordered a coat online which was delivered promptly the next day. The quality of the coat and delivery was excellent, however I resent having to pay to return an item that does not fit, particularly given I have paid £200 for the coat. The coat was a heavy winter coat, and I had to pay for a signed return delivery which is pretty annoying. No complaints about anything other than having to pay for a return.
mi paquete no me a llegado CC115238236BE donde puedo recoger mi paquete
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This was my first time to shop at Landmark and I will most certainly do so again . My husbands boots were a fab price and arrived very thoughtfully packaged and presented . Despatch and delivery was super super speedy to N Ireland . I’m delighted , many thanks indeed !
I visited the store in Marlborough on Saturday, I was wearing a mask and adhering to rules (such as using the store's hand-gel) - my intention was to buy a winter weight jacket. I'd recently purchased two lighter weight jackets elsewhere and one of which, a Schoffel, I was wearing at the time. The staff member I encountered clearly didn't wish for me to try on a sufficient number of items to make a choice as he would have to 'quarantine' each item that I didn't purchase. The thought came to mind that perhaps the salesman should consider trying not to sell anything thereby avoiding the quarantine of merchandise altogether. Anyway, having used this Landmark store since 2012 (and having spent quite a bit with them) I'll not be visiting again. No try, no buy. It's far easier and often cheaper to buy online with the excellent 'returns' procedures that are now available.
Impeccable service. I had ordered a specific item at a big department store. After two weeks, they conceded that they had lost my order and could do nothing about it. Still wanting this item, I decided to try this store, knowing nothing about them, never having heard of them. Ordered easily online and item delivered next day by DPD local. Item as described and perfect. Will definitely buy from this store again as I have been so impressed. Simple, easy to use, fast and honest service. Thank you so much!
If you want prompt delivery I'd strongly advise using another retailer. I ordered an item because it stated next day delivery which they weren't able to provide and didn't bother to let me know. Resulting in me waiting in all day for a delivery which hasn't turned up. Rubbish service.
Love buying local. So popped into Landmark, Broadway, as I needed a replacement winter coat. Visited the store on Saturday and tried on a coat and reserved it with Michelle, so that I could make sure of my choice. Popped back in on Sunday to buy and the whole experience was wonderful. Yes I paid a bit more than I perhaps would have online, but with that I got a friendly face (thank you Michelle), expert advice (which I wouldn't have got online), a product that I could be sure was in good working order there and then in a colour I hadn't considered. Also, they said that if I had any issues I could just pop back in. This reinforced my belief that buying local is best. Melissa was also very helpful. What a great team! Best buying experience for me in a while - so thank you. Will definitely see you again.
Another visit today at their Broadway store. Such a friendly team of staff with an incredible choice. If you are looking for quality with great choice give them a visit.
I am giving Landmark a glowing review. They have proved to an excellent store to buy from in all respects. They offered sensible advice about a particular item before I ordered it, and following on from that the order arrived promptly via their courier and was of top notch quality. Additionally, their courier had an option to collect from a local pick up point at my convenience. Thank you.
Landmark Stores is a retail company specializing in country clothing and footwear, offering a curated selection of high-quality products from renowned brands such as Barbour, Schoffel, Fairfax & Favor, Holland Cooper, and Levi's. With multiple locations in the UK, including Broadway, Cirencester, Marlborough, and Oakham, Landmark Stores caters to customers seeking stylish and functional apparel for outdoor and country living. The company provides a range of products for both men and women, including jackets, footwear, knitwear, and accessories. Landmark Stores also emphasizes customer convenience by offering free next day delivery on online orders. By focusing on quality and a diverse selection of lifestyle brands, Landmark Stores aims to meet the needs of outdoor enthusiasts and individuals who appreciate country fashion.
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