The customer pays for returns
The customer pays for returns. Material quality was poor.
1.7
Poor
52 reviews
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Review summary
KUHL has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Customer-paid shipping for online orders
From my experience, Kuhl has nice products, however, I probably will never buy online from them again. They are clear that returns are customer-paid, but given so many other companies cover shipping, and you can't return Kuhl products to stores like REI that carry the brand, I probably won't ever order online again. I recently ordered shorts that look exactly like a pair I own and love, so I thought it was low risk -- but the fit is totally different and the color isn't like the image online, so I have to do the return for $7.50. I won't repeat that mistake.
Very poor
Very poor, poor customer service. An item was defective and they made me pay to return it. I had to battle with customer service multiple times for them to take responsibility. I will never shop for Kuhl products again. Every time I contacted them, they didn’t know what I was talking about and never returned calls/ emails when they stated they would. :(
Order never received
I ordered 4 trousers off the website, paid, got the tracking number etc. - lots of updates from the tracking service, with the final update telling me that the package has been delivered. Unfortunately I did not receive the package at all. I can't get any feedback to any query on the courier company used - other than a generic reply saying that I need to contact the seller, which is proving impossible..
Company details
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Contact info
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Website
www.kuhl.com
All reviews
52 total • Write a review
Showing 1 - 10 of 48 reviews
S
Stephen
US
Poor Quality Products, dreadfull customer service
Their customer representative in the UK is probably the poorest I have ever come across and frankly rude. It was not clear that their trouser I purchased would fade and discolour so badly, that I would end up looking like a tramp after the first wash. Avoid, a complete waste of money.
Date of experience: January 31, 2025
TJ
So far so good
So far, so good! I purchased two jackets—one for myself and one for my wife—and the shipping was impressively quick. We had already checked them out in-store but decided to order online because the floor model had a small snag. Customer service has been excellent so far, and the quality of the jackets seems great. I’ll admit I was a bit hesitant after reading some of the reviews, but our experience has been nothing but positive. For now, I’d say this is great gear and well worth considering!
Date of experience: January 15, 2025
M
Michael
US
Poor Quality - worse service!
Like the other reviews, I’ve bought several Kuhl brand products previously. My last purchase was a jacket which the sleeves started fraying after only a few months. I forgot about it in my closet and when I took it out, this winter it got worse really quickly, and I took it in for warranty to a local retailer. Since it was two months past warranty, they refused to help me. Citing that it was normal wear. Kuhl makes very nice looking fashionable clothing. However the quality has gone downhill and I will be avoiding this brand in the future and advising others the same.
Date of experience: January 10, 2025
AS
Looks good but for the price $365…
Looks good but for the price $365 thought I was getting a warmer jacket. It’s very thin like a spring coat. Totally disappointed
Date of experience: December 21, 2024
MD
Sizing was way off
Sizing was way off. Return policy comes with fees. Great designs, horrible execution.
Date of experience: July 22, 2024
MN
Never again purchase them from Kuhl.com
While we love the product and for years have been purchasing Kuhl clothing, the return policy was misleading! We bought some shorts from Kuhl.com. They were to small. Paid full amount taxes and postage. The return says, $7.50 will be deducted. $79 + taxes and shipping $97.74 for the shirts…credit was $75.86. Seriously…I called and customer service said that’s my credit. Never again…buy them somewhere else!!!!
Date of experience: July 17, 2024
SK
NOT KUHL
I received my order containing hiking pants the other day. Thank you. I am pleased with them. What I was very disappointed and disgusted with is that the parcel arrived with excess packaging. I am surprised that a company of your calibre that promotes the great outdoors does not use corn starch or biodegradable packaging. There was double use of plastic and the marketing material that was included was excessive. At the end of the day it all ends up as landfill. The cardboard will be recycled but the sticker and the packing list sticker will end up as rubbish and so will the double up soft plastics used. Even the pants tag was excessively plasticated. I would have thought that as Company and as a promoter of being in the outdoors and wilderness you would be aware that it is important to first and foremost REDUCE our footprint at all costs therefore the included marketing, which was over the top, should be removed. Especially the stickers. Invest in compostable plastic! This part of the order was NOT KUHL.
Date of experience: June 19, 2024
F
Fred
US
Kuhl went cheap in 2023
Not what they used to be. Kuhl recently started using thinner material, cheap zippers, cheap buttons, and cheap pocket material. Worse... I returned unopened items, and they never refunded my credit card despite repeated calls. Buyer beware. Kuhl went bad sometime in 2023.
Date of experience: June 5, 2024
LL
Not willing to refund after Bank card compromised
I purchased a pair of pants for my husband for Christmas and they were too small. Returned per guidelines and reordered a larger size. in the mean time my bank card was compromised and the bak had to issue another card with another number. KUHL would not issue a refund to the new card. The bank cut the old card off. They will not issue me a check to refund, Basically they are keeping my money which I think is illegal. Beware!! They are not willing to help, They wont me to have my bank do a charge back of which I tried, The bank could not and thought this was crazy. Bottom line awful company to deal with and these pants arent cheap. Have sent them several emails with the same excuses
Date of experience: June 4, 2024
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