kenwood are very good
tina and stephanie were excellent from the start on booking my holiday
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4.9
Excellent
1,000 reviews
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Review summary
Kenwood Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
BEWARE! SIMPLY NOT GOOD ENOUGH
We won't be using Kenwood Travel again. Whilst the staff seemed pleasant enough when assisting with the choice and booking of our Caribbean holiday, once we had paid things weren't so great. Emails not answered in a timely manner and WORSE - we heard via social media that Hyatt had taken over our Hilton hotel one month before departure. We asked our agent if everything was okay with our booking and THEY DIDN'T EVEN KNOW. Then, when checking in online with British Airways before flight, the time was changed and was ONE HOUR earlier than the information Kenwood had sent us. Again, THEY DIDN'T EVEN KNOW and so we would have missed our flight if we had not checked. All we got was a "sorry for the inconvenience" email when we drew it to their attention - missing a flight from LGW to the Caribbean would have been more than an "inconvenience". Finally, their agents overseas are AmStar. They were RUBBISH. Chaos at the airport, didn't turn up for the scheduled "meet and greet" and never bothered to give us our pick up time (supposed to be 24/48 hours before pick up). It never arrived and we had to urgently email Kenwood in the "hope" that someone would let us know. NOT GOOD ENOUGH from a company specialising in trips of a lifetime.
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Experience made really simple with…
Experience made really simple with Carole Banks looking after my every question and concern. Highly recommend for the excellent holiday rates and superb customer service.
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Excellent service from James
Excellent service from James, as always. Easy to contact and deals with everything very efficiently.
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Company details
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Website
www.kenwoodtravel.co.uk
All reviews
1,000 total • Write a review
Showing 751 - 760 of 996 reviews
CP
Fast and efficient with clear…
Fast and efficient with clear information. Very pleased with a good service.
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AC
Travel agent review
Very helpful and very patient with lots of information for us
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WB
Travel problem
Dealt with my problem quickly and professionally. First class service, couldn’t ask for more
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MM
Excellent offers and great service
Excellent offers and great service. Highly recommend.
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LP
Great local knowledge
Carole was so helpful and knew the area and hotel in Jamaica we were researching. Talking to a real person makes such a difference than booking a big holiday online. Thank you for a great service
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MS
I always book our holidays with Kenwood…
I always book our holidays with Kenwood never had a problem.
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JK
Exceptional Service
Not the first time using Kenwood Travel and certainly won't be the last, courteous professional and willing to listen.
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SW
Very smooth booking experience and…
Very smooth booking experience and Carole very helpful over the phone and informative.
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