kenwood are very good
tina and stephanie were excellent from the start on booking my holiday
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4.9
Excellent
1,000 reviews
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Review summary
Kenwood Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
BEWARE! SIMPLY NOT GOOD ENOUGH
We won't be using Kenwood Travel again. Whilst the staff seemed pleasant enough when assisting with the choice and booking of our Caribbean holiday, once we had paid things weren't so great. Emails not answered in a timely manner and WORSE - we heard via social media that Hyatt had taken over our Hilton hotel one month before departure. We asked our agent if everything was okay with our booking and THEY DIDN'T EVEN KNOW. Then, when checking in online with British Airways before flight, the time was changed and was ONE HOUR earlier than the information Kenwood had sent us. Again, THEY DIDN'T EVEN KNOW and so we would have missed our flight if we had not checked. All we got was a "sorry for the inconvenience" email when we drew it to their attention - missing a flight from LGW to the Caribbean would have been more than an "inconvenience". Finally, their agents overseas are AmStar. They were RUBBISH. Chaos at the airport, didn't turn up for the scheduled "meet and greet" and never bothered to give us our pick up time (supposed to be 24/48 hours before pick up). It never arrived and we had to urgently email Kenwood in the "hope" that someone would let us know. NOT GOOD ENOUGH from a company specialising in trips of a lifetime.
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Experience made really simple with…
Experience made really simple with Carole Banks looking after my every question and concern. Highly recommend for the excellent holiday rates and superb customer service.
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Excellent service from James
Excellent service from James, as always. Easy to contact and deals with everything very efficiently.
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Company details
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Website
www.kenwoodtravel.co.uk
All reviews
1,000 total • Write a review
Showing 741 - 750 of 996 reviews
LF
My agent Georgi Mishev was amazing
My agent Georgi Mishev was amazing, I am a first time user with Kenwood as I was an avid TUI user I will now never look back such personal and great service I received all my future booking will be through yourself. Thankyou again
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IM
Very helpful and knowledgeable travel…
Very helpful and knowledgeable travel consultant, rapidly put together a holiday beyond our expectations
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A
Trip to the Maldives
I booked a last minute deal to the Maldives via Kenwood Travel. Lai was fantastic and arranged the package for the Maldives in a short time frame. She was incredibly knowledgable about the Maldives which was helpful for the booking process. I have now been on the trip and it was a fantastic experience. Highly recommend!
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MH
Rashmee Rahal
When we made enquiries regarding a holiday in The Maldives,Rashmee could not have been more helpful ,listened to what we would like,sending us islands that we had previously looked at,also different islands & all within our budget! I would definitely recommend Kenwood Travels.
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